Continuous Improvement Lead
6 months ago
Through our subsidiaries, we offer a breadth of services and expertise designed to responsibly deliver superior long-term value to our clients and customers, which include Federal and State governments and some of the largest public and private sector, health and charitable organisations.
The role is a one year contract that can be conducted from Melbourne, Brisbane or Adelaide.
In your Continuous Improvement Specialist role, you will be responsible for process identifying and improving systems, processes, and procedures in the Maxxia Contact Centre. There is also a requirement to contribute and manage projects related to business as usual and new business. This role requires the ability to manage the end to end process of project management from scoping and identifying opportunities to ensuring operational readiness.
The Role:
Support the identification of process improvement initiatives and coordinate and manage the implementation of key operational projects. Validate proposed operational process / systems changes with key business stakeholders to ensure proposed solutions are aligned to business strategies and objectives. Manage completion of all user testing requirements. Manage all projects to ensure minimal impact on day-to-day business and ensure the implementation of all changes are managed effectively so customer satisfaction is not impacted. Work autonomously to ensure all new products and system changes are managed and implemented into the business Deliver clear communication of project information and support systems to all stakeholders Take ownership for progressing all continuous improvement initiatives to a timely resolution Manage stakeholder engagement and enquiries through effective communication of projects from commencement, during and conclusion summaries of progress and outcomes. Manage workflow via the allocation of tasks to ensure targets are achieved. Manage escalated and complex compliance queries to effective resolution Maintain a high standard of process and product knowledge Ensure compliance with legislative, regulatory and employer policy requirements including compliance with the Privacy Act, Financial Services Regulatory Authority and the Trade Practices Act – advantageous but not essentialYou will bring:
Project management or experience Stakeholder management experience and the ability to drive and influence outcomes Demonstrated experience managing cross-functional teams to implement business improvement initiatives Demonstrated experience in improving service from both customer and organisational views.What we can offer you:
Our strong people-first culture
Flexible/hybrid working to enhance your work/life balance
Novated lease benefits and discounts
12 weeks Paid Parental leave and access to our Parents Portal
Exempt Employee Share Plan
Paid Income Protection Insurance under MMSG default Super plan
Access to a broad range of learning and development programs
Career break and volunteering leave
Access to Employee Assistance Program and annual Flu vaccination
Lifestyle Rewards program
As an employer who embraces Diversity, Equity & Inclusion, we hold a collective commitment to foster an environment where all differences are valued and respected. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability to apply.
Please note all successful candidates will be required to undergo background checks.
-
Continuous Improvement
7 months ago
Melbourne, Australia Sharp & Carter Full timeOwn continuous improvement and systems - Long standing Food company with known brand names - Based in the Western Suburbs of Melbourne **About the Company** This privately-owned food importer, distributor and manufacturer has recognisable brand names with a focus on Quality and Food Safety. Located in the Western Suburbs of Melbourne and sitting within a...
-
Continuous Improvement Lead
6 months ago
Melbourne, Australia McMillan Shakespeare Full timeAt MMS, our purpose is clear: To make a difference to people's lives. Guided by this commitment, we offer tailored solutions to clients and customers across our businesses in Australia and New Zealand. Our vision is to be your trusted partner, simplifying complexities and turning challenges into opportunities. Our diverse services - from salary packaging and...
-
Melbourne, Australia Citywide Full time**Sustainability & Continuous Improvement (Projects Lead)**: **Job no**: 494964 **Work type**: Full time **Location**: Melbourne - Bayside & South Eastern Suburbs **Categories**: Administration & Office Support **Sustainability & Continuous Improvement (Projects Lead)** Citywide are recruiting for a **Sustainability & Continuous Improvement (Projects...
-
Continuous Improvement Manager
6 months ago
Melbourne, Australia DB Schenker Full time**_Are you ready to drive change and elevate continuous improvement?_** As a **Continuous Improvement Manager** at **DB Schenker**, you’ll have the opportunity to enhance your career within a global logistics network. Enjoy the best of both worlds: autonomy in a collaborative team environment. Bring your continuous improvement expertise, and you'll be...
-
Continuous Improvement Analyst
6 months ago
Melbourne, Australia Link Group Full time**Overview** - Reporting to the Manager, Continuous Improvement, the Continuous Improvement (CI) /Process Analyst will drive innovation and continuous improvement of processes and systems across RSS and implement initiatives that will have continuing long-term benefits in terms of user experience, efficiency, and effectiveness for internal teams and...
-
Continuous Improvement Manager
6 months ago
Melbourne, Australia DB Schenker Full timeAt **DB Schenker**, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives, and skills. Together as one team, we are...
-
Coordinator Continuous Improvement
4 months ago
Melbourne, Australia Whitehorse City Council Full time**_Lead a direct team & mentor a program of champions. _**: - **_Build on a successful program of work to elevate your vision of CI _**: - **_Be the change -make a direct, instantaneous positive impact to council and our municipality _** At Whitehorse City Council, community is at the heart of everything we do. To stay ahead of and best respond to the...
-
Continuous Improvement Manager
6 months ago
Port Melbourne, Australia Workwear Group Full time**About Us** Workwear Group (WWG) is part of Wesfarmers Industrial & Safety a division of Wesfarmers, **a top 20 ASX listed company with over 100,000 employees.** Housed under the banner of Workwear Group, our three iconic brands - **KingGee**, **Hard Yakka** and **NNT** - have been in the business of delivering workwear since the late 1920's. We are the...
-
Continuous Improvement Analyst
7 months ago
Melbourne, Australia MinterEllison Full time**Location**: Melbourne, Adelaide, Brisbane, Canberra, Perth, Sydney **Contract Type**: Permanent MinterEllison is one of Australia’s largest law firms, with nearly 200 years of business history. We're known for our legal and consulting expertise - and for our inclusive and authentic character. Our purpose is to create sustainable value with our...
-
Continuous Improvement Specialist
4 months ago
Melbourne, Australia Allianz Australia Full time**Continuous Improvement Specialist**: - Club Marine | Victoria Bayside and Melbourne CBD** - **Melbourne CBD with relocation to Victoria Bayside**: - **Full-time permanent opportunity with great staff benefits**: - **Hybrid and Flexible working arrangements** Club Marine is Australia's premier Marine Pleasure Craft insurer, and industry partner, and a...
-
Continuous Improvement Project Specialist
6 months ago
Melbourne, Australia Whitehorse City Council Full time**_Join a successful CI team and own your portfolio of work _**: - **_Support and mentor a program of champions to build on a successful program of CI _**: - **_Be the change -make a direct, instantaneous positive impact to council and our municipality _** At Whitehorse City Council, community is at the heart of everything we do. To stay ahead of the...
-
Continuous Improvement Project Specialist
3 months ago
Melbourne, Australia Whitehorse City Council Full time**_Join a successful CI team and own your portfolio of work _**: - **_Support and mentor a program of champions to build on a successful program of CI _**: - **_Be the change -make a direct, instantaneous positive impact to council and our municipality _** At Whitehorse City Council, community is at the heart of everything we do. To stay ahead of and best...
-
Continuous Improvement Manager
1 month ago
Melbourne, Australia Fonterra Full time**General Information**: - Date Published- 01-Nov-2024- Advertising Ends- 10-Dec-2024- Country- Australia- Location- Melbourne & Southern Victoria- Role Type- Supply Chain & Logistics- Work Type- Permanent- ID#- 10364**Position Description**: We are Fonterra, one of the world's largest dairy nutrition companies. Here in Australia, we collect milk from...
-
Continuous Improvement Lead
3 months ago
Melbourne, Australia Cleanaway Full timeVacancy no: 519953 Work type: Permanent - Full Time **Location**: Melbourne VIC Australia Categories: Management
-
Continuous Improvement Manager
1 month ago
Melbourne, Australia Fonterra Full timePosition Description We are Fonterra, one of the world's largest dairy nutrition companies. Here in Australia, we collect milk from Aussie Farmers across Victoria and Tasmania, and our manufacturing sites turn this into the dairy foods you know and love in our supermarkets, including...
-
Continuous Improvement Project Specialist
7 months ago
Melbourne Eastern Suburbs, Australia HAYS Full timeHays is thrilled to partner with Whitehorse Council, venturing to discover the next CI Project Specialist. **Your new company** At Whitehorse City Council, the community is at the heart of everything we do. To stay ahead of the evolving changes and needs of the community, the organisation is undertaking an exciting transformation journey that will...
-
Quality Manager
4 weeks ago
Melbourne, Victoria, Australia NOV Inc Full timeWe are seeking a Quality Manager to lead our quality function and drive continuous improvement within NOV Inc. This role will be responsible for ensuring the delivery of high-quality products and services while maintaining regulatory compliance.
-
Head of Cdd Continuous Improvement
8 months ago
Melbourne, Australia NAB - National Australia Bank Full time**Work type**: Permanent Full time **Location**: VIC- Melbourne CBD - **Make a genuine difference through the work you do**: - **Be rewarded and recognised for the value you bring**: - **We grow great leaders who inspire and energise their team** **It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more...
-
General Manager-quality and Continuous Improvement
2 months ago
Melbourne, Australia Good Sheperd Full timeAbout the role - Executive leadership role - Lead through transition and positive growth - Attractive salary package Our client, Good Shepherd is an innovative, ground-breaking organisation who are currently embarking on rolling out a cutting-edge social services strategy to better serve women, girls, families and communities, collaborating globally and...
-
Senior Manager, Continuous Improvement
7 months ago
Melbourne, Australia RMIT University Full timeOverview:Full-time, Continuing position Salary Level HEW 10A + 17% Superannuation Based at the Melbourne CBD campus, and hybrid ways of workingAbout YouThe Senior Manager, Continuous Improvement & Systems leads a team of five direct reports to deliver excellent systems administration support that enables research at RMIT through the advice and services...