Customer Service Scheduler
1 month ago
About this role
Customer Service Scheduler
- Important Perth based role within the world's leading sustainable building materials company.
- Supporting the business to deliver exceptional results.
- Competitive remuneration package
- Paid overtime
- Leave loading
- 14% super
Holcim:
As a global leader in innovative and sustainable building solutions, Holcim is enabling greener cities, smarter infrastructure and improving living standards around the world. With sustainability at the core of our strategy, we are becoming a net-zero company, with our people and communities at the heart of our success. We are driving circular construction as a world leader in recycling to build more with less. It's all thanks to our 70,000 talented people around the world who are passionate about building progress for people and the planet through four business segments: Cement, Ready-Mix Concrete, Aggregates and Solutions & Products.
Holcim People:
Holcim people are passionate about finding better ways to build. They embrace innovation and improvement with a pioneering spirit. They work as trusted partners, creating better solutions and experiences for their customers, communities, and colleagues.
About the opportunity:
This is an exciting opportunity for a permanent, full-time Customer Service Scheduler to join our Customer Service team, based in East Perth, WA.
The role will see you overseeing day-to-day service and deliveries across our WA network deliveries - which will include liaising with drivers, concrete plants, quarries, your scheduling/allocation teams and customers to ensure customer service requirements are achieved with on time deliveries whilst reacting to jobsite and demand changes.
You will ensure that truck load sizes are maximised to achieve utilisation targets from the most economical concrete plant or quarry and help to drive balance between on time cost effective delivery, proper fleet and plant network utilisation and customer service.
Detailed responsibilities are found in the Position Description which is available upon request and will include:
- Ensuring efficient and effective daily scheduling and oversee dispatching of deliveries to meet customer service requirements.
- Working with other schedulers, plant teams and drivers to ensure the right load into the right truck to the right job to keep informed of the plan.
- Providing constant feedback to the CSO's to ensure proper order placement & information to maximise truck utilisation and lowest cost of cartage.
- Liaising with plant staff, Account Managers & Site Coordinators to ensure best possible customer service and ensure individual customer requirements are achieved.
About you:
- Transport/ logistics scheduling experience preferably in the pre-mix concrete or distribution industry (preferred but not essential)
- Sound knowledge of Perth geographical areas and suburb locations including regional geographical areas (preferred)
- A self-motivated and outcomes-oriented attitude with a passionate ‘can do' mindset.
- A well-developed understanding of the importance of and ability to effectively communicate and build relationships both externally and within the business.
- Highly effective skills at managing key stakeholder relationships.
- A strong team player with strong interpersonal and communication skills
- A proficiency in Word, Excel and other systems required to do the role effectively.
This is an outstanding opportunity to join our high performing team and to contribute to our world leading business.
Why Holcim?
We will invest in your growth, providing you with direction, leadership, and recognition with supportive management setting realistic targets and goals. We will value your contribution and nurture your personal and professional development in a culture focused on the recognition of effort and reward for achievement and an inclusive and friendly team environment. To find out more, visit www.holcim.com.au/careers
We don't just offer jobs - we offer long term careers with a deep and diverse structure which affords a great number of cross functional pathways available as you progress your career so if you're ready to take your career to the next level and join our dynamic team of professionals, we want to hear from you.
Apply now
Candidates must hold valid Australian work rights with no restrictions on employment duration or hours.
Holcim will not accept unsolicited resumes from third party recruiting agencies in response to job postings.
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