Scheduling Coordinator

3 weeks ago


Perth, Western Australia Bethanie Full time
About the Role

Bethanie, a leading not-for-profit aged care and retirement living provider, is seeking a skilled Scheduling Officer to join their team.

This permanent, full-time position will be responsible for coordinating the scheduling and delivery of services to community customers, ensuring timely and accurate information is provided to customers and staff.

The ideal candidate will possess excellent organisational and time management skills, with previous experience in a customer service role, contact centre or rostering and scheduling.

Key responsibilities include:

  • Coordinating the scheduling and delivery of services to community customers
  • Providing a quality customer-focused service
  • Ensuring accurate and relevant information is provided to customers and staff
  • Managing home care staff rosters to ensure approved leave, training and meeting attendance coverage
About You

To be successful in this role, you will require:

  • Excellent organisational and time management skills
  • Previous experience in a customer service role, contact centre or rostering and scheduling
  • Demonstrated ability to work autonomously and within a team
  • Enthusiasm and commitment to providing excellent customer-focused services
  • Proficiency in MS Office or other customer databases
  • Knowledge of Procura is beneficial but not essential, as training is provided
Working with Bethanie

Bethanie is committed to creating a supportive and compassionate environment for our people, customers and residents.

As a valued member of our team, you will have access to:

  • Salary Packaging up to $18,550 per annum for living expenses, meals and entertainment
  • Banking, insurance and retail discounts and benefits
  • Professional development and training opportunities
  • Flexible working arrangements


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