Customer Service Manager

4 weeks ago

St Marys, Australia Nutreco Full time
Job Description

Join Our Purpose - Feeding the Future

Nutreco is a member of the SHV family, and we are committed to 'Feeding the Future' through sustainable and innovative practices. Nutreco has two business lines: Skretting is a leading global provider of innovative aquafeed solutions, revolutionizing aquaculture for a sustainable future. Trouw Nutrition specializes in animal nutrition and is committed to advancing livestock health and productivity through cutting-edge solutions. 

Trouw Nutrition is hiring… a Customer Service Manager to our team in St. Mary’s, ON.
 

Are you a natural leader with a passion for delivering exceptional customer support? Do you thrive in a fast-paced environment, challenging the status quo and elevating your team to new levels of success? If so, we have an exciting opportunity for you to join Trouw Nutrition as a Customer Service Manager. In this role, you will play a pivotal part in shaping the future of our customer support functions, driving continuous improvement and the adoption of digital applications, while fostering a high-performing, people-centric team.

Are you a natural leader with a passion for delivering exceptional customer support? Do you thrive in a fast-paced environment, challenging the status quo and elevating your team to new levels of success? If so, we have an exciting opportunity for you to join Trouw Nutrition as a Customer Service Manager. In this role, you will play a pivotal part in shaping the future of our customer support functions, driving continuous improvement and the adoption of digital applications, while fostering a high-performing, people-centric team.

About The Role

Responsibilities:

  • Facilitating Team Management and Support by: creating well-organized schedules to ensure efficient coverage and exceptional customer service. Overseeing the customer service department and utilizing Key Performance Indicators (KPIs) to track and improve team performance, enhancing the overall customer experience with the support of regional leadership.
  • Providing Leadership and People Development by: Inspiring and challenging your team to exceed expectations and achieve individual and organizational goals, elevating the overall customer experience. Focusing on building and nurturing a high-performing team that thrives in a collaborative environment, fostering a culture of innovation and excellence.  Mentoring and guiding the team to enhance leadership development, while supporting IDP’s to facilitate personal and professional growth.  Identifying and developing subject matter experts (SMEs) with the team to leverage their knowledge, skills and leadership capabilities.
  • Driving Continuous Improvement and Digital Innovation by: Championing the development and implementation of Continuous Improvement (CI) initiatives,  focusing on optimizing processes and driving operational efficiencies. Leading the exploration and implementation of innovative technologies to enhance service delivery. Establishing and tracking comprehensive performance metrics to evaluate the effectiveness of customer support operations, ensuring that SOPs are up-to-date, accurate, and consistently followed by the team.

Skills and Expertise

Qualifications:

  • Minimum of 5 years of proven experience within a customer support environment, and a Post Secondary degree in Business Administration, Management, or a related field.
  • Strong experience in fostering team development, building high-performing teams, and promoting a culture of innovation.
  • Exceptional organizational and time management skills, with a keen eye for detail and process optimization; Ability to analyze data and KPIs to drive ongoing improvements in service quality and operational efficiency.
  • Strong interpersonal and communication skills to lead, mentor and inspire the team.
  • Background or knowledge in agriculture or animal nutrition is a plus but not required.

Why You Will Love Working with Us:

  • Our commitment to continuous learning,
  • Supportive team environment
  • An attractive total compensation package that includes a bonus, competitive health, dental, vision package, and retirement benefits
  • A full-time position in an international, dynamic environment.
  • Opportunities for professional growth within Nutreco and the broader SHV group.

We are committed to employment equity, and we encourage applications from qualified individuals, including women, Aboriginal peoples, persons with disabilities, and members of visible minorities.

Our corporate values FEED your career: Passion | Inclusivity | Integrity | Trust | Curiosity. These values are engrained into our core and shape everything we do.

Please note that candidates applying for Canadian job openings must be authorized to work in Canada.

#SPTN

  • Customer Service Manager

    4 weeks ago

    St Marys, South Australia Nutreco Full time

    Customer Service Manager Job DescriptionAbout the RoleWe are seeking a highly skilled Customer Service Manager to join our team at Nutreco. As a key member of our customer support functions, you will play a pivotal part in shaping the future of our customer support operations.Key Responsibilities:Team Management and Support: Create well-organized schedules...

  • Customer Service Manager

    3 weeks ago

    St Marys, South Australia Nutreco Full time

    Customer Service Manager Job OpportunityNutreco is a leading global provider of innovative solutions, and we are committed to 'Feeding the Future' through sustainable and cutting-edge practices.We are seeking an experienced Customer Service Manager to join our team in St. Mary's, ON. The ideal candidate will be a natural leader with a passion for delivering...

  • Customer Service and Support Manager

    3 weeks ago

    St Marys, South Australia Nutreco Full time

    About the PositionTrouw Nutrition is seeking a Customer Service and Support Manager to join our team in St. Mary's, ON.The ideal candidate will have a proven ability to lead a high-performing team, drive continuous improvement, and foster a culture of innovation.ResponsibilitiesTeam Management and Support: Create well-organized schedules to ensure efficient...

  • Customer Service

    2 months ago

    St Marys, Australia The Sleeping Giant Full time

    **Join Our Team at James Lane | Sleeping Giant**: - **Where passion meets purpose and every detail turns a house into a home.**_ James Lane | Sleeping Giant is a proud, Australian family-owned business with over 40 years of experience in crafting timeless, elegant pieces that transform spaces into stunning interiors. We invite you to become part of our...

  • Customer Service Representative

    5 months ago

    St Marys, Australia JELD-WEN Full time

    As Australia's largest timber door manufacturer, **Corinthian Doors** has taken its famous brand around the world, securing an international reputation for quality, innovation and design. **About our Opportunity** As a valued member of our Customer Service team, you will be a part of a professional and close-knit team where customer service is at the...

  • Customer Service Liaison

    3 weeks ago

    St Marys, South Australia Nutreco Full time

    Key ResponsibilitiesNutreco Job Opening: Customer Service RepresentativeAs a key member of our team, you will be responsible for providing exceptional customer service, ensuring customer satisfaction, and contributing to the sales development and smooth operation of our location. You will work closely with logistics and manufacturing teams to ensure timely...

  • Customer Service Representative

    1 month ago

    St Marys, South Australia Corinthian Doors Full time

    About Our OpportunityAs a Customer Service Representative at Corinthian Doors, you will be an integral part of our team, supporting customers with enquiries and the sales team. You will join a professional, close-knit team who strive to provide an exceptional level of customer service.This role involves a variety of tasks, including:scheduling of...

  • Customer Service Officer

    6 months ago

    St Marys, Australia JELD-WEN Full time

    **About our Organisation** As Australia's largest timber door manufacturer, **Corinthian Doors** has taken its famous brand around the world, securing an international reputation for quality, innovation and design. **About our Opportunity** As a Customer Service Officer, you will play a pivotal role in our a customer service culture that represents our...

  • Customer Service Director

    2 weeks ago

    St Marys, South Australia Nutreco Full time

    Job DescriptionNutreco, a global leader in sustainable animal nutrition, is seeking a highly skilled Customer Service Director to join our team in St. Mary's, ON.We are committed to 'Feeding the Future' through innovative practices, and this role plays a pivotal part in shaping our customer support functions.As a key member of our team, you will be...

  • Customer Service Representative

    2 months ago

    St Marys, Australia Corinthian Doors Full time

    **About our Organisation** As Australia's largest timber door manufacturer, **Corinthian Doors** has taken its famous brand around the world, securing an international reputation for quality, innovation and design. **About our Opportunity** As a Customer Service Representative, you will be an integral team member supporting customers with enquiries as...

  • Customer Service Representative

    1 month ago

    St Marys, Australia Corinthian Doors Full time

    **About our Organisation** As Australia's largest timber door manufacturer, **Corinthian Doors** has taken its famous brand around the world, securing an international reputation for quality, innovation and design. **About our Opportunity** As a Customer Service Representative, you will be an integral team member supporting customers with enquiries as...

  • Customer Service Liaison

    3 weeks ago

    St Marys, South Australia Corinthian Doors Full time

    About Our OpportunityAs a key team member, you will play a vital role in supporting customers with their enquiries and the sales team at Corinthian Doors. This is a dynamic and varied role that will enable you to grow and develop your skills in a professional and close-knit team environment.Key ResponsibilitiesScheduling of deliveries to ensure timely and...

  • Customer Service Professional

    2 weeks ago

    St Marys, South Australia Repco Full time

    Our TeamAt Repco, we value our team members and strive to create a positive and inclusive work environment.We are passionate about delivering exceptional customer service and are committed to building strong relationships with our customers.Key ResponsibilitiesProvide genuine service to customers and create lasting impressions.Build effective relationships...

  • Customer Service Representative

    6 months ago

    St Marys, Australia Concept Recruitment Specialists Full time

    **Fulltime, permanent opportunity**: - **St Marys location**: - **Full** **training provided** Join a Global Manufacturer and Distributor as part of their small, efficient customer service and administration team. Your role will be busy and varied ensuring a superior customer experience is consistently upheld. Bring your enthusiasm, flexible approach to...

  • Customer Service Representative

    5 months ago

    St Marys, Australia talent focus Full time

    Work for a leading manufacturing company with a great culture - Day off on your birthday! - Full time permanent This is a fantastic opportunity to join a well established company. - Full time permanent - Located in St Marys - 8am-4:30pm - 65k base + super **Role Summary & Purpose** This is a diverse role that will have you liaising with customers to...

  • Customer Service Representative

    1 month ago

    St Marys, South Australia Corinthian Doors Full time

    About Corinthian DoorsWe are Australia's largest timber door manufacturer, renowned for our quality, innovation, and design. Our commitment to delivering exceptional service and quality has taken us around the world, securing an international reputation.About the OpportunityThis role is an integral part of our customer service team, supporting customers with...

  • Customer Service Coordinator

    6 months ago

    St Marys, Australia Essential Appointments Full time

    12-month Fixed-term contract position - Located in St Marys with parking facilities - Option to work remotely one day a week after training - 12-month Fixed-term contract position - Located in St Marys with parking facilities - Option to work remotely one day a week after training **About The Company** Our Client leads the global market in innovative...

  • Customer Service Representative

    2 weeks ago

    St Marys, South Australia Nutreco Full time

    Job DescriptionNutreco's Mission: Feeding the FutureNutreco is a leading global provider of innovative aquafeed solutions and animal nutrition. We are committed to sustainable and innovative practices, revolutionizing aquaculture and livestock health.Role OverviewWe are seeking a Customer Service Representative to join our team in St. Marys, ON, Canada. As a...

  • Customer Service

    5 months ago

    St Marys, Australia Complete Recruitment Solutions Full time

    **Full time permanent role**: - **St Marys location**: - **Be a part of a friendly and supportive workplace** Your sales administration and internal sales experience, along with exceptional all-rounder administration abilities will see you succeed in this customer focussed role. **About the Client** A well-established, family-owned and operated company...

  • Customer Service Support Supervisor

    1 month ago

    St Marys, Australia Nutreco Full time

    Job DescriptionJoin Our Purpose - Feeding the Future Nutreco is a member of the SHV family, and we are committed to 'Feeding the Future' through sustainable and innovative practices. Nutreco has two business lines: Skretting is a leading global provider of innovative aquafeed solutions, revolutionizing aquaculture for a sustainable future. Trouw Nutrition...