Customer Service Support Supervisor

1 month ago

St Marys, Australia Nutreco Full time
Job Description

Join Our Purpose - Feeding the Future

Nutreco is a member of the SHV family, and we are committed to 'Feeding the Future' through sustainable and innovative practices. Nutreco has two business lines: Skretting is a leading global provider of innovative aquafeed solutions, revolutionizing aquaculture for a sustainable future. Trouw Nutrition specializes in animal nutrition and is committed to advancing livestock health and productivity through cutting-edge solutions. 

Trouw Nutrition is hiring… a Customer Service Support Supervisor to our team in St. Mary’s, ON.
 

Are you a natural leader with a passion for delivering exceptional customer support? Do you thrive in a fast-paced environment, challenging the status quo and elevating your team to new levels of success? If so, we have an exciting opportunity for you to join Trouw Nutrition as a Customer Service Support Supervisor. As the Customer Service Support Supervisor, In this role, you will play a pivotal part in shaping the future of our customer support functions, driving continuous improvement and the adoption of digital applications, while fostering a high-performing, people-centric team.

About The Role

Responsibilities:

  • Facilitating Team Management and Support by: creating well-organized team schedules to ensure efficient coverage and exceptional customer service. Utilizing Key Performance Indicators (KPIs) to track and improve team performance, enhancing the overall customer experience with the support of the Manager.
  • Providing Leadership and People Development by: Inspiring and challenge your team to exceed expectations and achieve individual and organizational goals, elevating the overall customer experience. Focusing on building and nurturing a high-performing team that thrives in a collaborative environment, fostering a culture of innovation and excellence.
  • Driving Continuous Improvement and Digital Innovation by: Championing the development and implementation of Continuous Improvement (CI) initiatives, focusing on optimizing processes and driving operational efficiencies. Ensure that SOPs are up-to-date, accurate, and consistently followed by the team.

Skills and Expertise

Qualifications:

  • Minimum of 3 to 5 years of proven experience within a customer support environment, and a Post Secondary degree in Business Administration, Management, or a related field.
  • Strong experience in fostering team development, building high-performing teams, and promoting a culture of innovation.
  • Exceptional organizational and time management skills, with a keen eye for detail and process optimization; Ability to analyze data and KPIs to drive ongoing improvements in service quality and operational efficiency.
  • Strong interpersonal and communication skills to effectively lead, mentor and inspire the team.
  • Background or knowledge in agriculture or animal nutrition is a plus but not required.

Why You Will Love Working with Us:

  • Our commitment to continuous learning,
  • Supportive team Environment
  • An attractive total compensation package that includes a bonus, competitive health, dental, vision package and retirement benefits
  • A full-time position in an international, dynamic environment.
  • Opportunities for professional growth within Nutreco and the broader SHV group.

We are committed to employment equity, and we encourage applications from qualified individuals, including women, Aboriginal peoples, persons with disabilities and members of visible minorities.

Our corporate values FEED your career: Passion | Inclusivity | Integrity | Trust | Curiosity. These values are engrained into our core and shape everything we do.

Please note that candidates applying for Canadian job openings must be authorized to work in Canada.

#SPTN

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