Hotel Guest Service Agent

2 weeks ago

Gold Coast, Australia The Star Gold Coast Full time

Since 2014, The Star Gold Coast has undergone a remarkable evolution. Our mission, to create fun at trusted destinations, has resulted in an unparalleled experience. Guests indulge in lavish stays at The Star Grand's revamped five-star hotel rooms, the opulent suites of The Darling, and Australia's pioneering Dorsett Hotel. Culinary delights await at award-winning venues including Nineteen at The Star, Kiyomi, and Mei Wei. Entertainment options are abound with live concerts, theatre performances, Events Centre gatherings, outdoor "Live on the Lawn" events, and world-class DJ sets at Atrium Bar. The Star Gold Coast is where relaxation seamlessly intertwines with thrilling entertainment.

As a Hotel Guest Service Agent you will deliver outstanding service to our guests during check in, check out and throughout the duration of their stay.

This is a fantastic opportunity where you will build memorable connections as one of the first and last interactions our guests will experience.

A few of your responsibilities:

  • Complete the registration of guests details upon check in
  • Securing payment
  • Issuing of room keys
  • Addition of relevant charges to guests accounts
  • Respond to reservation requests in an efficient manner

What are we looking for:

  • Extensive guest service experience in Front Office/Guest Services
  • Previous experience in a 5-star establishment advantageous
  • Good keyboard skills with knowledge of hotel check-in systems (Opera highly regarded)
  • A high level of proficiency with Microsoft Office (Word/Excel/Access)
  • The ability to speak a second language (highly regarded but not essential)
  • Sound knowledge of the local area and surrounds
  • Outstanding presentation and communication skills
  • Flexibility to work across a 24/7 roster

About you:

As a seasoned expert in customer service, you understand the essence of delivering world-class service. With exceptional communication skills and a positive attitude, you’re poised to excel in this role.

Your role will be pivotal in shaping the success of our Hotels at The Star. Join us in making a difference.  

What we can offer you:

  • Complimentary meal on site every day including hot meals, sandwich bar and more
  • Uniform laundered and ready for you daily on property
  • Competitive Hourly rate, plus penalty rates for weekends and public holidays
  • Up to 30% discounts across award winning restaurants and accommodation
  • An organisation that values diversity, teamwork and being your best self
  • Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services
  • Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
  • Endless career growth and opportunities to learn and develop your career

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Our culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care .

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process.  We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.

The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace. 

It’s your time to SHINE

Click on the link below to make your next career move with The Star.

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