Hotel Guest Service Agent

7 months ago


Gold Coast, Australia The Star Entertainment Group Full time

A great opportunity has arisen to join the Hotel team at The Star Gold Coast as a Guest Service Agent for our Resort. In this role you will deliver outstanding service to our guests during check in, check out and throughout the duration of their stay.

The Star Gold Coast is a busy and complex environment with 594 hotel rooms at The Star Grand and 56 luxury suites at The Darling therefore this position forms an integral part of the Hotel team.

**What are we looking for?**
- Extensive guest service experience in Front Office/Guest Services
- Previous experience in a 5-star establishment advantageous
- Good keyboard skills with knowledge of hotel check-in systems (Opera, Fidelio
- highly regarded)
- A high level of proficiency with Microsoft Office (Word/Excel/Access)
- The ability to speak a second language (highly regarded but not essential)
- Sound knowledge of the local area and surrounds
- Outstanding presentation and communication skills
- Flexibility to work across a 24/7 roster

**What can we offer you?**
- Free meals included on every shift
- Wellbeing benefits and more
- Fresh laundered uniform ready for you each day
- An organisation that values diversity, teamwork and bringing your best self

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

**About us**

The Star Gold Coast is a one stop shop for all your needs. It offers luxurious accommodation and spa, iconic bars, restaurants and a world-class casino. We offer entertainment like no other, with our live concerts and shows in our Theatre and Events Centre, Live on the Lawn events, world class DJ’s at Atrium Bar & more It is a destination that offers relaxation and fun at the same time

**Our Culture**

The Star is recognised as an Employee of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA) and has been awarded GOLD status in the Australian Workplace Equality Index (AWEI) which evaluates LGBTIQ+ inclusiveness in the workplace.



  • Gold Coast, Australia The Star Entertainment Group Full time

    A great opportunity has arisen to join the Hotel team at The Star Gold Coast as a Guest Service Agent for our Resort. In this role you will deliver outstanding service to our guests during check in, check out and throughout the duration of their stay. The Star Gold Coast is a busy and complex environment with 594 hotel rooms at The Star Grand and 56 luxury...


  • Gold Coast, Australia The Star Entertainment Group Full time

    A great opportunity has arisen to join the Hotel team at The Star Gold Coast as a Guest Service Agent for our Resort. In this role you will deliver outstanding service to our guests during check in, check out and throughout the duration of their stay. The Star Gold Coast is a busy and complex environment with 594 hotel rooms at The Star Grand and 56 luxury...


  • Gold Coast, Australia The Star Entertainment Group Full time

    There has never been a better time to join The Star Gold Coast team within our Hotel Department! A great opportunity has arisen to join the Hotel team at the Dorsett Hotel as a **Hotel Guest Service Agent**. In this role you will deliver outstanding service to our guests during check in, check out and throughout the duration of their stay. **What are we...

  • Guest Service Agent

    3 days ago


    Gold Coast, Australia Accor HQ Full time

    **Peppers Soul **is a beachfront hotel towering 77 storeys over the rest of Surfers Paradise and offering prestigious luxury accommodation. From its valet parking to its impressive hatted restaurant and expansive wine cellar, everything about this landmark hotel represents refinement. It also sets the standard in customer service, so you’ll need a strong...


  • Gold Coast, Australia The Star Entertainment Group Full time

    Since 2014, The Star Gold Coast has undergone a remarkable evolution. Our mission, to create fun at trusted destinations, has resulted in an unparalleled experience. Guests indulge in lavish stays at The Star Grand's revamped five-star hotel rooms, the opulent suites of The Darling, and Australia's pioneering Dorsett Hotel. Culinary delights await at...


  • Gold Coast, Australia The Star Entertainment Group Full time

    Since 2014, The Star Gold Coast has undergone a remarkable evolution. Our mission, to create fun at trusted destinations, has resulted in an unparalleled experience. Guests indulge in lavish stays at The Star Grand's revamped five-star hotel rooms, the opulent suites of The Darling, and Australia's pioneering Dorsett Hotel. Culinary delights await at...

  • Guest Service Agent

    3 days ago


    Gold Coast, Australia Accor HQ Full time

    **Peppers Broadbeach**, located in the heart of the Gold Coast’s premier dining precinct, is the epitome of stylish holiday making. From its sculpted towers to its Zen gardens and rooftop pools, this hotel combines the convenience of a location that’s close to the beach, shopping and light rail system with the comfort and service standards associated...

  • Guest Service Agent

    1 week ago


    Gold Coast, Australia Accor HQ Full time

    Do you go the extra mile to create a memorable guest experiences? Join our motivated and vibrant Front Office Team as a** Guest Service Agent** and build your career with Accor. **As our next Guest Service Agent, you will**: - Deliver service excellence, from check in to check out and everywhere in between - Often be the first point of contact for guests...

  • Guest Service Agent

    1 week ago


    Gold Coast, Australia Accor HQ Full time

    **Peppers Broadbeach**, located in the heart of the Gold Coast’s premier dining precinct, is the epitome of stylish holiday making. From its sculpted towers to its Zen gardens and rooftop pools, this hotel combines the convenience of a location that’s close to the beach, shopping and light rail system with the comfort and service standards associated...


  • Gold Coast, Australia The Star Entertainment Group Full time

    A great opportunity has arisen to join the team at our new hotel The Dorsett as a Guest Service Agent. In this role you will deliver outstanding service to our guests during check in, check out and throughout the duration of their stay. **What are we looking for?** - Extensive guest service experience in Front Office/Guest Services - Previous experience in...

  • Guest Service Agent

    6 months ago


    Gold Coast, Australia SOFITEL Full time

    **Company Description** Our Hotel** Sofitel Gold Coast Broadbeach is a luxurious five-star hotel located in the heart of Broadbeach. We are situated just 200m from patrolled beaches and our hotel features 296 beautifully appointed rooms and suites, all with breathtaking Pacific Ocean or Hinterland views. We are an equal opportunity employer who strives for...

  • Guest Service Agent

    2 days ago


    Gold Coast, Australia Accor HQ Full time

    Located in the heart of hip and happening Broadbeach,** Mantra Sierra Grand** is a resort that offers modern and stylish apartments and a host of facilities and services including heated pools and spas, sauna, steam room, tennis court, gym and in-house theatre. Enjoy a work environment that’s hard to leave - but when you do there’s the light rail just...

  • Guest Service Agent

    7 days ago


    Gold Coast, Australia Accor HQ Full time

    Located in the Gold Coast’s chic Broadbeach area, **Mantra Broadbeach on the Park** offers 60 apartments and facilities including a heated pool, spa, sauna, gym and conferencing for up to 40 delegates. You’ll love the convenience of the light rail system outside its front door and the shopping nirvana of Pacific Fair just across the road. Do you go the...

  • Guest Service Agent

    6 months ago


    Gold Coast, Australia Soul Surfers Paradise Full time

    **Peppers Soul Surfers Paradise** is centrally located within the tourism hot spot of Queensland’s Gold Coast and within walking distance of the light rail. Peppers Soul towers above the ocean short offering a selection of one, two and three Bedroom apartments over 77 levels. Guests can enjoy sweeping vistas of the famous Surfers Paradise beach from their...

  • Guest Service Agent

    6 days ago


    Gold Coast, Australia Avani Full time

    Company Description Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and...

  • Guest Service Agent

    5 hours ago


    Gold Coast, Australia Oaks Hotels Full time

    Company Description Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and...

  • Guest Service Agent

    7 months ago


    Gold Coast, Australia Avani Full time

    Company Description Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and...

  • Guest Service Agent

    7 months ago


    Gold Coast, Australia Oaks Hotels Full time

    **Company Description** Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe...

  • Guest Service Agent

    7 months ago


    Gold Coast, Australia Oaks Hotels Full time

    **Company Description** Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe...


  • Gold Coast, Australia The Star Entertainment Group Full time

    A great opportunity has arisen to join the Hotel team at The Star Gold Coast as a Guest Service Agent in our Star Residences team. In this role you will deliver outstanding service to our guests during check in, check out and throughout the duration of their stay. The Star Gold Coast is a busy and complex environment with 594 hotel rooms at The Star Grand...