Guest Service Agent

2 weeks ago


Gold Coast, Australia SOFITEL Full time

**Company Description** Our Hotel**

Sofitel Gold Coast Broadbeach is a luxurious five-star hotel located in the heart of Broadbeach. We are situated just 200m from patrolled beaches and our hotel features 296 beautifully appointed rooms and suites, all with breathtaking Pacific Ocean or Hinterland views.

We are an equal opportunity employer who strives for excellence and customer satisfaction.

As a Guest Services Agent, the successful applicant will be required to:

- Efficiently process arrival and departure guest accounts
- Maintain strict security procedures with credit and cash transactions
- Ensure all guest requests are actioned in a timely and efficient manner
- Create innovative ways to up-sell additional services to our guests
- Promote the hotel's product and services and loyalty program
- Operate switchboard effectively, handling all calls promptly and professionally

**Qualifications**
To be successful in this role, you will have:

- Previous experience in a hotel environment (preferably 5 star)
- A genuinely caring and friendly approach to guest service
- Exceptional standard of personal presentation
- Excellent interpersonal and communication skills
- Ability to think on your feet to efficiently resolve any issues that arise
- Computer skills including experience with Microsoft Office; Opera experience advantageous
- Flexibility to work a 7 day rotational roster, including weekends, public holidays and the occasionally overnight shift.

**Additional Information** What’s in it for you**:

- Work in a luxury environment surrounded by the best people in the industry
- Heartist benefit card offering discounted rates in Accor properties worldwide
- Discounted parking on site
- Learning programs through our Accor Academy
- Opportunity to develop your talent and grow within your property and across the world

Do what you love, care for the world, dare to challenge the status quo **#BELIMITLESS



  • Gold Coast, Australia Avis Budget Group Full time

    Come join our amazing team at our Apex Rentals branch at the Gold Coast Airport and help with keeping our fleet looking it’s best! **About the Role** As a **Lead Hand **you will be responsible for leading a small team of Vehicle Service Agents and ensuring that vehicles are clean and ready to deliver to the customer in a timely manner. Your duties will...

  • Vehicle Service Agent

    4 weeks ago


    Gold Coast, Australia Avis Budget Group Full time

    **$28.26 casual hourly rate** **About Avis Budget Group** We don't just rent cars. We're changing the way people move. Across our world-famous brands - **Avis, Budget, Zipcar, and Apex**: - we're leading the way for the global mobility industry. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With...

  • Vehicle Service Agent

    4 weeks ago


    Gold Coast, Australia Avis Budget Group Full time

    **$28.26 casual hourly rate** **About Avis Budget Group** We don't just rent cars. We're changing the way people move. Across our world-famous brands - **Avis, Budget, Zipcar, and Apex** - we're leading the way for the global mobility industry. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With...


  • Gold Coast, Australia The Star Entertainment Group Full time

    Cashier Services currently has an opportunity for a full time Supervisor to join their dynamic team. As a Cashier Services Supervisor, a genuine interest in others is important, as you will be supporting the development of your team members whilst meeting the needs of our guests in a fast paced environment. Ideally you will have experience in the casino...


  • Central Coast, Australia NRMA Motoring & Services Full time

    Are you 100% customer focused and driven to provide top notch guest experiences? Then take a career road trip with us, based at our stunning beachfront location at NRMA Ocean Beach Holiday Resort (Umina Beach). NRMA Ocean Beach, sets the scene for an unforgettable guest experience, with a range of accommodation options, daily kids club, resort-style pools,...

  • Assistant Manager

    4 weeks ago


    Gold Coast, Australia The Langham, Gold Coast Full time

    Job Summary . Key ResponsibilitiesAs our Front Office Duty Manager you will be responsible for the day-to day operations and supervision of the Front Office Team to deliver the highest level of guest service that exceeds our guest’s our Front Office Duty Manager you will manage guest service requirements and planning in relation to guest arrivals,...

  • Front office manager

    4 weeks ago


    Gold Coast, Australia The Langham, Gold Coast Full time

    Job Summary . Key ResponsibilitiesAs Front Office /Assistant Front Office Manager you will be responsible for the day-to day operations and strategic leadership of the Front Office Departments (Front Office, Guest Relations & Concierge) and work closely with the Reservations and Revenue Team. As the Front Office leader you will manage guest service...


  • Gold Coast, Australia Probe CX Full time

    At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better...

  • Outlets Manager

    1 month ago


    Gold Coast, Australia Marriott International, Inc Full time

    **Job Number** 22204568 **Job Category** Food and Beverage & Culinary **Location** Sheraton Grand Mirage Resort Gold Coast, 71 Sea World Drive, Main Beach, Gold Coast, Queensland, Australia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Areas of responsibility include Restaurants/Bars and...

  • Manager On Duty

    4 weeks ago


    Gold Coast, Australia Marriott International, Inc Full time

    **Job Number** 23054785 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Grand Mirage Resort Gold Coast, 71 Sea World Drive, Main Beach, Gold Coast, Queensland, Australia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in...

  • Concierge

    1 month ago


    Gold Coast, Australia Grupo Mantra Full time

    Peppers Soul  is a beachfront hotel towering 77 storeys over the rest of Surfers Paradise and offering prestigious luxury accommodation. From its valet parking to its impressive beachfront views and the HYDE Paradiso restaurant everything about this landmark hotel represents Luxury. Do you go the extra mile to create a memorable guest experiences? Join...


  • Gold Coast, Australia Sheraton Hotels & Resorts Part time

    POSITION SUMMARY Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for...


  • Gold Coast, Australia accesso Full time

    Do you love tech \uD83D\uDCBB, but have a passion for people too\uD83E\uDD70? As a **Queuing Supervisor**, your role will involve providing support to the Queuing Operations team for the virtual queuing and Mobile App operation at Village Roadshow Theme Parks located in the Gold Coast, Australia. As a member of our Client Operations team, you’ll play a...

  • Assistant Manager

    1 month ago


    Gold Coast, Australia Grupo Mantra Full time

    Located between the Tweed River and the beautiful Coolangatta Beach, Mantra / Sebel Twin Towns Hotel & Apartments,  is just a short stroll to the famous Greenmount beach and Rainbow Bay. A main feature of this property is the covered walkway through to everything that Twin Towns Services Club has to offer. All the energy of local dining, bars and...


  • Gold Coast, Australia Kaplan Full time

    **Brand new position**: - **Be part of the launch of our new Kaplan Business School Gold Coast campus**: - **Excellent employee benefits, including 26 days annual leave** **About the Role** As part of the launch of our new Kaplan Business School Gold Coast campus, we are looking for _two _positive and energetic full time Student Experience Officers to...

  • Rental Sales Agent

    1 month ago


    Sunshine Coast, Australia Avis Budget Group Full time

    **About Avis Budget Group** We don't just rent cars. We're changing the way people move. Across our world-famous brands - **Avis, Budget, Zipcar, and Apex**: - we're leading the way for the global mobility industry. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience...

  • Maintenance Officer

    4 weeks ago


    Gold Coast, Australia Sheraton Hotels & Resorts Part time

    POSITION SUMMARY Respond and attend to guest repair requests. Communicate with guests/customers to resolve maintenance issues. Perform preventive maintenance on tools and kitchen and mechanical room equipment, including cleaning and lubrication. Visually inspect tools, equipment, or machines. Carry equipment tools, radio). Identify, locate, and operate all...

  • Maintenance Officer

    2 weeks ago


    Gold Coast, Australia Sheraton Hotels & Resorts Part time

    POSITION SUMMARY Respond and attend to guest repair requests. Communicate with guests/customers to resolve maintenance issues. Perform preventive maintenance on tools and kitchen and mechanical room equipment, including cleaning and lubrication. Visually inspect tools, equipment, or machines. Carry equipment tools, radio). Identify, locate, and operate all...


  • Gold Coast, Australia Greenwich College Full time

    **International Student Recruitment Marketing Specialist - Brazil/Latam** **Greenwich College Gold Coast** **(Part of NextEd Limited)** **Position Overview** You will monitor, grow and expand our existing relationships with both strategically important onshore and offshore Brazilian/Latam stakeholders to drive growth and sales in student recruitment. You...


  • Gold Coast, Australia AccorHotels Full time

    **NIGHT SUPERVISOR** **SOFITEL GOLD COAST BROADBEACH** **THE ROLE** Reporting to the Night Manager, you will be responsible for general front office and night audit duties including maintaining guest accounts, posting charges, reconciling payments and generating daily reports. You will assist in the management of the team and ensure the overnight processes...