Customer Service Coordinator

3 days ago

Forrestfield, Australia Grace Worldwide Full time

Customer Service Co-ordinator

  • Market leader and Iconic brand
  • Exciting varied role with high level customer service components
  • Competitive Base Salary + Super

This position is part of a team that delivers outstanding customer service to both Grace’s corporate and private clientele. The role includes coordinating domestic removals and ancillary services, and relationship development with some of Grace’s largest clients.

In addition to the coordination of removal assignments the Customer Service Co Ordinator maintains day to day responsibility for their clients including database management, proposals, storage and invoicing.

Client customer service is central to the role and the successful candidate will have strong communication skills and working through solutions for a better customer experience.

About the Role

  • Ensuring the customer experience is always amazing
  • Timely responses to customer queries and provision of service proposals
  • Support and assistance to the greater sales and customer service teams
  • Client communication and problem resolution
  • Data base management and updates
  • Administration duties including file management, storage and invoicing
  • Collection of data and necessary paperwork
  • Assisting with general administrative support
  • Customer service in a high-level service environment
  • Working as part of a team to meet company growth and sales revenue targets

About You

  • A commitment and passion to deliver outstanding customer service
  • A proven ability to create, maintain and develop client relationships
  • Detail orientated with the ability to multi-task in a fast paced environment
  • Strong and communication and customer service skills
  • Ability to work in a team environment
  • Excellent organisation and administration skills
  • Responding to our clients calls and emails in a efficient manner
  • Computer literate in Word and Excel

What’s in it for you?

  • Competitive remuneration package
  • The opportunity to work with a dynamic and experienced team
  • The opportunity for career advancement.
  • The Security of working with an organisation that is not only an Iconic brand, but has been operating successfully for over 110 years
  • The opportunity of career advancement through mentoring and our learning and development program, a great team environment and culture
  • Fantastic employee rewards and recognition program, Perkbox membership and other associated benefits including confidential access to EAP wellness program and novated lease salary sacrifice.

About Grace Group

The Grace Group comprises of the Grace Removals, Grace Information Management; Grace Business Services, Grace Mobility Services, Grace Fine Art and Smartbox (Grace Self-Storage). We are leaders in the removals, storage and information management sector, and are considered Australasia’s largest independently owned company in our field. With over 60 branches across Australia and New Zealand, and an extensive global partner network, we have a reputation for quality and service excellence.

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