Customer Service Specialist

2 weeks ago

Forrestfield, Australia DSV Full time

Job Req Number: 67469
Time Type: Full Time

**DSV is truly a global player offering services worldwide. Operating as the third largest global supplier of Transport & Logistics in more than 90 countries and over 75,000 employees, we thrive within an international network of partners and agents. Every day, we aim to open many opportunities for you to develop your career on an international scale, promoting Customers First, Best performance & True Collaboration - we are One DSV**

The Customer Service Representative reports to, assists and works cooperatively with the Senior Team Lead in providing outstanding customer service to internal and external customers, through the timely and accurate resolution of customer complaints and enquiries.

**What you will be responsible for**:

- Establish strong customer service relationship with customers.
- Provide customers with service information - including sourcing rates and other DSV Services.
- Arrange and monitor shipment.
- Identify, research, and resolve customer issues using the computer system.
- Arrange and monitor shipment milestones using CW1.
- Follow-up on customer inquires not immediately resolved.
- Enter data into CW1 and produce data/reports as required.
- Ensures all quotations are created in CW1 and Client rates are managed for autorating.
- Ensure all customer details are maintained and kept up to date.
- Recommend process improvements.

**About You**:

- Minimum five years’ experience in the freight forwarding industry and within relevant department.
- Experience using Cargo Wise 1 (CW1) is preferred.
- Excellent verbal & written communication skills.

**Why work with DSV?**

**Truly global**

We'll give you 75,000 colleagues in 90 countries all over the world. We're a global family.

**Ownership**

We'll encourage you to act as if DSV was your own business. Our local branches work very autonomously, and decisions are made close to the customer. This is what makes us unique, agile, and strong.

**Performance**

You'll join a group of highly dedicated people who strive to improve every day. If you like a challenge and a constantly changing environment then join us.

**Learning**

Our DSV academy will give you access to knowledge and training which will allow you to grow and influence the path of your career. We want you to realise your potential and reach your career goals.

**We grow together**

You'll be part of a genuinely fast-growing company. We started our journey in 1976, and since then we have expanded our market share immensely. But we have only just begun - the most exciting time to join DSV is now

**Informal environment**

You'll be part of a dynamic and informal environment, where people speak their minds. This allows us to move fast, stay ahead and face challenges head-on. This is the DSV way.

**Empowerment**

We'll empower you to make a difference. We believe that people do great things, when they are given the opportunity and support they need to succeed. We trust in people.

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