Senior Customer Service Coordinator

3 weeks ago

Forrestfield, Australia SCT LOGISTICS Full time

Job Description

Reporting to Customer Service Supervisor, the position includes the following responsibilities: 

  • Communicating with the client, managing customer freight requirements, concerns, and enquiries. 
  • Maintaining open lines of communication at all levels (internally and externally)
  • To assist in the removal of all paperwork for clients requiring bookings from all of the manifests for incoming freight.
  • To ensure that all freight that requires a booking time slot for delivery is booked in time to align with customer requirements.
  • To provide customers with correct information in a timely manner.
  • To assist manager(s) and other staff when required
  • Liaise with customers with any queries relating to incoming/outgoing freight
  • Provide a backup in the areas of bookings to major customers and discrepancies relating to deliveries

Company Description

Rail to road, dry freight, refrigerated or bulk, SCT Logistics provides Australia’s most efficient and independent freight services. Established in 1974 by Peter Smith, SCT is now a national, multi-modal transport and logistics company. In June 1995 SCT Logistics became the first private rail operator to commence services on the interstate rail network which coincided with the completion of the standardisation of the rail gauge track between the states in Australia.

The SCT Logistics is a rapidly growing company, which prides itself on being a leader in the logistics field.  Our objective is to be the leading supply chain partner in the market with a focus on safety, service, quality and sustainability.

Why SCT?
At SCT we offer a collaborative and inclusive work culture that is built on; Safety, Passion, Integrity, Respect, Innovation and Teamwork. We understand that our values enable us to better understand and serve our customers, attract top talent (like you) and innovate successfully.  
Along with a competitive remuneration package we also offer: 

  • Development and growth opportunities 
  • Employee Recognition and Rewards Programs
  • Flexible working arrangements 
  • Top up of government paid parental leave for the first six weeks
  • Grandparent Leave
  • Novated leasing and salary packaging 
  • 24/7 Access to our Employee Assistance Program
  • Onsite car park
  • Dress for your day policy 

To learn more about these initiatives please visit our Careers Page

Desired Skills and Experience

The successful candidate will be able to demonstrate:

  • Demonstrated experience in a similar role. 
  • An understanding of the Transport and Warehouse Industry in general.
  • Clear (written & oral) communication skills.
  • Ability to develop and work within a team environment.
  • Able to maintain sustained level of concentration in a high-risk busy environment.
  • High level of computer skills & exceptional attention to detail.
  • High level of Microsoft Excel skills.   

Desirable

  •  Cert III In Customer Service 
  • SAP experience
  • COR legislation awareness

Other important information

  • We reserve the right to commence recruitment proceedings prior to the stated closing date.
  • The successful candidate will have to undertake an Australian Federal Police check and Pre-Employment Medical (for certain roles) which will be arranged and paid for by SCT.
  • Recruitment companies, need not apply

SCT is an equal opportunity employer and we recognise the value and importance of diversity. We encourage all potential applicants to apply including women and those from Aboriginal and Torres Strait Islander backgrounds. 

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