Customer Service Officer

1 month ago

Sunshine Coast, Australia Unity Water Full time
  • Permanent part-time opportunity, working Monday-Friday (12pm - 5pm).
  • Work with a fantastic team of dedicated people in a dynamic and fast-paced role
  • Live and work on the Sunshine Coast.

About us:

Unitywater operates in one of Australia’s most exceptional environments in terms of natural beauty, geographical and demographic breadth. Proudly providing safe and reliable water to customers in Moreton Bay, Sunshine Coast and Noosa, we are a water utility serving one of the fastest growing regions in the country.
We think a pretty good job starts here………
  
About the role:
Our Contact Centre is fast-paced and ever changing, there is always something new to learn and we encourage empathy, active listening, curiosity, problem solving, and critical thinking to achieve the best experience for our customers.
  
As a Customer Service Officer, you will deliver a high level of service as a first point of contact for customers seeking advice, assistance or information regarding Unitywater.  You will provide professional, accurate and timely customer service regarding our operations through multiple channels whilst always maintaining confidentiality of customer information. Our customer service team handles service requests, billing enquiries, transactions, complaints, compliments and general enquiries both within our Contact Centres and our front counters.

About you:
To contribute to Unitywater’s values of Reliability, Safety, Honesty & Integrity, Efficiency, One Team, and Innovation, you will demonstrate the following skills and qualities for the role:

  • Previous experience working in a fast-paced, customer service facing role.
  • Strong understanding of the importance of first contact resolution.
  • Working knowledge of a wide variety of computer applications.
  • Interpersonal and communication skills including active listening skills and effective questioning skills, together with the ability to resolve complex issues across multiple channels.
  • Demonstrated ability to maintain composure and objectivity in difficult situations and conversations and take actions that reflect consideration of the needs and views of others, whilst maintaining a positive and one team attitude.
  • Can demonstrate a strong willingness to learn and retain information.

  
Working at Unitywater:
Why is a career at Unitywater a pretty good choice?
Unitywater is one of the largest employers in the region, offering continuous investment in training, diverse career paths, health and wellness benefits, flexible work arrangements and a rewarding environment. We are committed to providing a diverse and inclusive work environment that supports individuals to reach their full potential.
  
Proudly Unitywater:
We know that we are smarter, better, together.  That’s why we are committed to working in a team that values the unique contributions of all our people.  At Unitywater we support candidates with all abilities and diverse backgrounds to apply. 
It’s a pretty good place to work when you can support the community, focus on sustainability, and develop and learn interesting and innovative things.
  
How to apply:

Please apply online following the links, and make sure to upload your up-to-date CV.
If you’re successful we will need you to undergo a few checks….  We know they might not be the fun part, but you will need to right to work in Australia and complete relevant pre-employment checks, including verification of criminal history, driver’s licence and driving history, alcohol and other drug screening.
Applications close: Sunday 3rd November 2024 
At Unitywater we are proud to be a Circle Back Initiative Employer – we care about our candidates and commit to respond to every applicant.
For further information or to request the position description for this role, please contact the Careers team at careers@unitywater.com
  
  

  • Customer Service Officer

    7 months ago

    Sunshine Coast, Australia MJD Recruitment Full time

    Join a fantastic client of MJD and be part of a dynamic team that blends professionalism with fun! We're seeking a dedicated individual with a strong customer service ethic to fill the Receptionist & Customer Service Officer role at their Warana office. Your day-to-day responsibilities will include: - Warmly welcoming and assisting clients and guests with...

  • Customer Service Officer

    3 months ago

    Sunshine Coast, Australia Unitywater Full time

    At Unitywater, we are passionate about keeping our communities healthy. - Join one of the largest employers in our region. - Permanent opportunity available due to an internal promotion. **About us**: *** At Unitywater, we operate in a diverse and inclusive environment where no two days are the same. We provide essential water supply and reliable utilities...

  • Customer Service Officer

    5 months ago

    Sunshine Coast, Australia HAYS Full time

    Contact Centre Role - Personal Loan/Automotive Finance customer support - Sunshine Coast - $55k+super+bonus **Your new company** This company provides outsourced services for leading Banks and other Financial Service organisations, operating on a global scale, with existing operations in Australia. **Your new role** - Start date is 31st July - Hours are...

  • AO3 Customer Service Officer

    2 months ago

    Sunshine Coast, Australia Public Sector People Full time

    About the Role:Public Sector People are currently recruiting for an Administration Officer (AO3) position within a State Government Department. As part of the Service Delivery team in Housing and Homelessness Services, you'll play a vital role in providing housing assistance and homelessness support services to Queenslanders most in need.This will be a...

  • Customer Service

    5 months ago

    Sunshine Coast, Australia MJD Recruitment Full time

    Immediate start opportunity! - up to $65,000 + super - Warana, Sunshine Coast location One of MJD’s fantastic clients has an exciting opportunity for a Receptionist / Customer Service Officer to join their Office based in Warana, Sunshine Coast! We are looking for someone with a great customer service ethic to join their team! This organisation...

  • Customer Service Liaison Officer

    4 days ago

    Sunshine Coast, Australia Local Government Appointments QLD Full time

    About This RoleWe are seeking experienced Customer Contact Officers for a temporary 3-month assignment on the Sunshine Coast.

  • Customer Service Officer

    7 months ago

    Sunshine Coast, Australia Ausreo Full time

    **Introduction**: Ausreo is Australia's leading independent manufacturer and supplier of concrete reinforcing products to the building and construction industry. We support and encourage our business partners to Build with Confidence and create value for our people, customers and shareholders. We are known for: Our agility to provide superior service and...

  • Customer Contact Officer

    3 weeks ago

    Sunshine Coast, Australia Local Government Appointments QLD Full time

    We are currently seeking experienced Customer Contact Officers for a temporary 3-month assignment for a client based on the Sunshine Coast. This position is responsible for being the first point of contact for customer enquiries, and providing high quality customer service.Required Skills and Experience: Extensive customer service experience within a...

  • Customer Service Representative

    2 weeks ago

    Sunshine Coast, Australia Local Government Appointments QLD Full time

    Job Title: Customer Contact OfficerWe are seeking an experienced Customer Contact Officer for a temporary 3-month assignment with a client on the Sunshine Coast.This role will involve being the first point of contact for customer enquiries and providing high-quality customer service.Key Skills and Experience:Extensive customer service experience in a...

  • Assistant Electorate Officer

    5 months ago

    Sunshine Coast, Australia Parliamentary Service Full time

    Do you have excellent communication, organisational and time management skills? Do you have a passion for supporting your community and working closely with Members of Parliament and the community? Are you looking for a dynamic and fast-paced work environment that offers variety and challenge? If so, we have the perfect opportunity for you! **Your main...

  • Customer Service Liaison

    2 days ago

    Sunshine Coast, Australia Local Government Appointments QLD Full time

    Temporary Customer Contact OfficerWe are seeking experienced professionals for a 3-month temporary assignment on the Sunshine Coast.This role involves being the primary point of contact for customer inquiries and delivering exceptional customer service.Strong customer service experience in a team environment is essential;The ability to work under pressure...

  • Assistant Electorate Officer

    1 day ago

    Sunshine Coast, Australia Parliamentary Service Full time

    Do you have excellent communication, writing and organisational skills? Are you passionate about politics and community service? Do you thrive in a fast-paced, dynamic environment that offers variety and challenge? Parliamentary Services is seeking a dedicated Assistant Electorate Officer to join The Hon. Jarrod Bleijie MP Member for Kawana and play a...

  • Customer Service Representative

    2 weeks ago

    Sunshine Coast, Australia Local Government Appointments QLD Full time

    We are seeking an experienced Customer Contact Officer for a temporary 3-month assignment with a client based on the Sunshine Coast.This role involves being the first point of contact for customer enquiries, providing high-quality customer service, and working effectively within a team-oriented environment.Key requirements include:Extensive customer service...

  • Customer Service Representative

    3 weeks ago

    Sunshine Coast, Australia Local Government Appointments QLD Full time

    We are seeking a Customer Service Representative to provide high-quality customer service for a temporary 3-month assignment.This role is responsible for being the first point of contact for customer enquiries, and delivering excellent service.Key Responsibilities:Deliver exceptional customer service in a team-oriented environment;Manage customer enquiries...

  • Customer Service Representative

    1 month ago

    Sunshine Coast, Australia Unity Water Full time

    About the RoleUnitywater is seeking a highly skilled and customer-focused Customer Service Officer to join our dynamic Contact Centre team. As a key point of contact for customers, you will provide exceptional service and support, ensuring a positive experience for our customers.Key Responsibilities:Deliver high-quality customer service through multiple...

  • Assistant Watchhouse Officer

    5 months ago

    Sunshine Coast, Australia Queensland Police Service Full time

    As a Watchhouse Officer, the core capability requirements for this role are: - Perform Watchhouse functions relevant to the administration, supervision and monitoring of persons in custody and visitors to the Watchhouse. - Operate and monitor electronic surveillance and movement control systems in accordance with established procedures. - Maintain...

  • Customer Service Representative

    3 weeks ago

    Sunshine Coast, Australia Local Government Appointments QLD Full time

    We are seeking experienced professionals to fill a temporary 3-month role with a client on the Sunshine Coast.This position serves as the primary point of contact for customer inquiries, with a focus on delivering high-quality customer service.Key Responsibilities:Customer Service: Provide exceptional customer service in a team-oriented...

  • Intelligence Officer

    5 months ago

    Sunshine Coast, Australia Queensland Police Service Full time

    We are seeking a dedicated and energetic individual to provide intelligence support to members of Sunshine Coast District and also fellow members of the team. The role provides vital assistance to frontline officers and contributes the strategic objective of keeping our community safe. **The core capability requirements for this role are**: - Support the...

  • Customer Service Representative

    2 hours ago

    Sunshine Coast, Australia Local Government Appointments QLD Full time

    We are seeking experienced professionals to fill the role of Customer Service Representative for a temporary 3-month assignment with Local Government Appointments QLD on the Sunshine Coast.This position is responsible for being the first point of contact for customer enquiries, providing high-quality customer service and support.Key requirements...

  • Customer Experience Officer

    3 months ago

    Sunshine Coast, Australia TAFE Queensland Full time

    About TAFE Queensland TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. TAFE Queensland been named the...