Customer Service Officer

3 weeks ago


Mudgeeraba, Australia Troocoo Full time

About the Role
Join a dedicated in-house call centre team providing support to families across Australia as their first point of contact. Based in Varsity Lakes, this 6-8 week casual position for an ASAP start is ideal for someone with a passion for customer service, assisting families through the enrolment process, and managing inquiries.
  
Key Responsibilities

  • Handle outbound calls to new or existing families to assist with enrolment and provide support.
  • Manage waitlist families, guiding them through the enrolment process and offering information on specific centres.
  • Perform administrative tasks and maintain accurate call logs.
  • Engage in survey and feedback collection, with a focus on customer satisfaction.
  • Work collaboratively with the customer care team, who manage escalations and complaints.

  
What’s on Offer

  • Office-based position in Varsity Lakes, working 5 days a week with no work-from-home option.
  • Enjoy a vibrant and supportive office environment.
  • Flexible hours, ideal for working mums or anyone seeking a family-friendly schedule.
  • Free parking available nearby.

  
About You
To succeed in this role, you’ll need:

  • 12 months of customer service experience, ideally in a phone based environment.
  • Confidence in managing outbound calls and providing exceptional customer service.
  • A positive attitude and willingness to contribute to a team-oriented, vibrant work culture.


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