Customer Service Officer
3 weeks ago
About the Role
Join a dedicated in-house call centre team providing support to families across Australia as their first point of contact. Based in Varsity Lakes, this 6-8 week casual position for an ASAP start is ideal for someone with a passion for customer service, assisting families through the enrolment process, and managing inquiries.
Key Responsibilities
- Handle outbound calls to new or existing families to assist with enrolment and provide support.
- Manage waitlist families, guiding them through the enrolment process and offering information on specific centres.
- Perform administrative tasks and maintain accurate call logs.
- Engage in survey and feedback collection, with a focus on customer satisfaction.
- Work collaboratively with the customer care team, who manage escalations and complaints.
What’s on Offer
- Office-based position in Varsity Lakes, working 5 days a week with no work-from-home option.
- Enjoy a vibrant and supportive office environment.
- Flexible hours, ideal for working mums or anyone seeking a family-friendly schedule.
- Free parking available nearby.
About You
To succeed in this role, you’ll need:
- 12 months of customer service experience, ideally in a phone based environment.
- Confidence in managing outbound calls and providing exceptional customer service.
- A positive attitude and willingness to contribute to a team-oriented, vibrant work culture.
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