Assistant Director of Housekeeping

7 months ago

Sydney, Australia Four Seasons Hotels and Resorts Full time

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

When you think about Four Seasons, we hope unparalleled luxury comes to mind. But what is luxury, really? Our answer may surprise you. To us, true luxury is a meaningful sense of belonging. It is a dedicated focus on how people want to be treated, grounded in the genuine care you experience during your stay and defined by an abundance of humanity and generosity. This starts with our passionate team, welcoming you to be the centre of our world, anywhere in the world – and always with a distinctly human touch. The views are just the beginning at Four Seasons Hotel Sydney, located at the epicentre of the historic Rocks district, sparkling Harbour and buzzing CBD. Chic rooms and suites embrace the iconic attractions just steps away, while the award-winning restaurant and street front bar are destinations unto themselves.

About the role:

We are searching for a passionate Assistant Director of Housekeeping with a strong leadership presence, an engaging style and impeccable organisational skills that will be put to good use within a high volume and high quality operation.

Reporting to the Director of Housekeeping, this role assists in overseeing a substantial internal and outsourced team. We are looking for a highly motivated professional who is able to successfully communicate to a wide audience and who can work cohesively with Hotel Departments to ensure a smooth operation and outstanding Guest Experience.

What you will do:

Demonstrate a strong leadership presence for our guests, employees and suppliers

Ensure the smooth daily operation of the Housekeeping and Valet departments

Closely manage labour and operating expenses through effective scheduling, budgeting, purchasing decisions and inventory control

Maintain a strong working relationship with our outsourced companies who are responsible for cleaning all guest rooms and public areas

Achieve high standards of cleanliness, by working closely with outsourced teams and our internal supervisors

Liaise with engineering, our off site laundry and front office departments to deliver optimum performance and collaboration

Be actively involved in sourcing new products, suppliers and keeping up to date with trends

What you will bring:

Proven experience as a Housekeeping leader, preferably within a large hotel that delivers five star quality

The ability to build and maintain strong relationships with people at all levels, across all areas, including outsourced contractors, suppliers, guests and of course our employees

A passion for providing a great guest experience

Solid verbal and written communication skills and strong interpersonal skills

Ability to work with complex software systems in order to manage the department

Highly developed people and business management skills, including payroll, rostering, cost control and expenses

The ability to work a rotating 7 day roster

What we offer: 

Excellent Training and Development opportunities

Complimentary Accommodation at other Four Seasons Hotels and Resort

Complimentary Dry Cleaning for Employee Uniforms

Complimentary Employee Meals

Competitive Salary, wages, and a comprehensive benefits package

If you think you are a fit for this role, we look forward to receiving your application

Applicants must possess full Australian working rights for this role.

We make it a point to take the time to review each resume carefully to select those that are a match with the preferred qualifications for the job. If that’s you, we will contact you to set up a time to get to know each other.

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