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Jr. EOC Specialist – Shift Work Required – Baseline Clearance Required
3 months ago
*Baseline Clearance is Required prior to Submission*
*This role requires shift work*
We are partnering with a consultancy who are seeking a Jr. EOC Specialist to join them on a 12 month contract with their Government client based in Canberra.
- Job Family- IT Operations
- Systems/technology/methodology – Monitoring systems dashboards, ITSM Service Now tool, ITIL methodology, MS office
- Qualifications in Computer Science, Engineering or similar areas
- 1+ years of IT experience minimum
- Basic understanding of ITIL methodology
- Key Activities:
- conducting ‘eyes on glass’ monitoring and situational awareness of the clients IT services across the MVE including but not limited to Systems, Applications, services, Networks, alerts and Events;
- raising Incidents via the clients IT Service Management Tool;
- making required updates to external System Availability dashboards;
- coordinating Application maintenance page stand up and take down across the MVE as requested by the client;
- applying business intelligence to form business, operational and executive views for reporting;
- monitoring the Environment against an agreed threshold;
- engaging proactively and reactively in all Incident Management activities from event detection to Incident closure;
- assisting the ESM Service Provider with the ITSM and SIAM processes;
- logging Infrastructure events where necessary;
- providing proactive notice to avoid Incidents; and
- providing early alerting, determining if Incidents should be raised; invoking and supporting Incident Management Processes, by:
- identifying Event Management and System health thresholds;
- raising Incidents after determinisation;
- working with the responsible resolver groups or Incident teams to support the resolution of Incidents; and
- engaging with the Service Desk and client teams to assist with information and communications;
- Shift Work FAQs:
-
- What is the duration of the shift? – The team is 24 X 7 with 3 shifts of 8 hours each.
- What are the hours of the shifts? – expected to be 7 am to 3 pm, 3 pm to 11 pm & 11 pm to 7 am which can move by 1 hour plus or minus at best
- Is there weekend work? -yes weekend shifts also
- How long will each person do the shift work for? i.e. will the shifts rotate after every x weeks?- yes there will be a rotation after every 2-3 weeks as per the policy
- Will it be a mix of night shift and day shift within the same rotation?-Yes
- Where will the shift work take place? i.e. will it be from home, client office or Accenture office? – Most will be in client office only
If you are interested and qualified, please apply today
