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Field Service Delivery Manager

1 month ago

Brisbane, Australia HP Australia Full time

Field Service Delivery Manager

Description -

HP is the world’s leading personal systems and printing company, we create technology that makes life better for everyone, everywhere. Our innovation springs from a team of individuals, each collaborating and contributing their own perspectives, knowledge, and experience to advance the way the world works and lives.

We are looking for visionaries, like you, who are ready to make a purposeful impact on the way the world works.

At HP, the future is yours to create

Responsibilities:

  • Manage team responsible for providing on-site hardware, systems, sub-systems and/or other applications support for customers according to contractual service levels.
  • Plan, direct, and monitor operational/tactical activities of team.
  • Meet business and operation targets.
  • Recruit and support development of direct staff members.
  • Handle customer escalations.
  • Establish relationship with customers and other functional managers.
  • Provide guidance on process improvements and recommend changes in alignment with business tactics and strategy for area of responsibility.
  • Provide coaching and leadership to assigned field technicians.

Education and Experience Required:

  • Minimum Bachelor's degree or equivalent experience required.
  • Three years of related experience in computer customer support industry with proven managerial abilities desired.

Knowledge and Skills:

  • In-depth knowledge in specialized area.
  • Thorough understanding of full range of HP Services.
  • Detailed knowledge of installation and site environmental support solutions.
  • Knowledge of Mission Critical products and services.
  • Thorough knowledge of industry drivers relating to TCE.
  • Skills in people and project management, planning, problem solving, innovation, analysis, communication and negotiation.

Why HP Australia?

  • Australian Market Leader across PC & Print
  • A wide and varied product portfolio to market
  • Recognised globally as an Employer of Choice and certified as a Great Place to Work 2023
  • Cultivates and encourages a diverse and inclusive culture with multiple Business Impact Groups
  • Gold Level, Skilled Workplace Accreditation from Mental Health First Aid Australia
  • Market Leading Mentoring Program
  • Recognised and one of the world’s most sustainable companies
  • Wellness Programs
  • Flexible work environment
  • Supportive team culture
  • Also encourage Aboriginal and Torres Strait Islander people looking to start or continue their career in HP.

Thanks for taking the time to review our available position, if you think it is a match for your experience and interests please apply today – we are eager to learn more about you

#LI-POST

Job -

Services

Schedule -

Full time

Shift -

No shift premium (Australia)

Travel -

25%

Relocation -

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement

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