Field Service Delivery Manager

2 weeks ago


Brisbane, Queensland, Australia Hewlett Packard Full time

HP is the world's leading personal systems and printing company, we create technology that makes life better for everyone, everywhere. Our innovation springs from a team of individuals, each collaborating and contributing their own perspectives, knowledge, and experience to advance the way the world works and lives.

We are looking for visionaries, like you, who are ready to make a purposeful impact on the way the world works.

At HP, the future is yours to create

_ Responsibilities:
_


  • Plan, direct, and monitor operational/tactical activities of team.
  • Meet business and operation targets.
  • Recruit and support development of direct staff members.
  • Handle customer escalations.
  • Establish relationship with customers and other functional managers.
  • Provide guidance on process improvements and recommend changes in alignment with business tactics and strategy for area of responsibility.
  • Provide coaching and leadership to assigned field technicians.

_ Education and Experience Required:
_


  • Minimum Bachelor's degree or equivalent experience required.
  • Three years of related experience in computer customer support industry with proven managerial abilities desired.

_ Knowledge and Skills:
_


  • Indepth knowledge in specialized area.
  • Thorough understanding of full range of HP Services.
  • Detailed knowledge of installation and site environmental support solutions.
  • Knowledge of Mission Critical products and services.
  • Thorough knowledge of industry drivers relating to TCE.
  • Skills in people and project management, planning, problem solving, innovation, analysis, communication and negotiation.

Why HP Australia?

  • Australian Market Leader across PC & Print
  • A wide and varied product portfolio to market
  • Recognised globally as an Employer of Choice and certified as a Great Place to Work 202
  • Cultivates and encourages a diverse and inclusive culture with multiple Business Impact Groups
  • Gold Level, Skilled Workplace Accreditation from Mental Health First Aid Australia
  • Market Leading Mentoring Program
  • Recognised and one of the world's most sustainable companies
  • Wellness Programs
  • Flexible work environment
  • Supportive team culture
  • Also encourage Aboriginal and Torres Strait Islander people looking to start or continue their career in HP.
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