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Field Service Delivery Manager

4 months ago

Brisbane, Australia Hewlett Packard Full time

**HP** is the world’s leading personal systems and printing company, we create technology that makes life better for everyone, everywhere. Our innovation springs from a team of individuals, each collaborating and contributing their own perspectives, knowledge, and experience to advance the way the world works and lives.

**We are looking for visionaries, like you, who are ready to make a purposeful impact on the way the world works.**

**At HP, the future is yours to create**

**_ Responsibilities: _**
- Plan, direct, and monitor operational/tactical activities of team.
- Meet business and operation targets.
- Recruit and support development of direct staff members.
- Handle customer escalations.
- Establish relationship with customers and other functional managers.
- Provide guidance on process improvements and recommend changes in alignment with business tactics and strategy for area of responsibility.
- Provide coaching and leadership to assigned field technicians.

**_ Education and Experience Required: _**
- Minimum Bachelor's degree or equivalent experience required.
- Three years of related experience in computer customer support industry with proven managerial abilities desired.

**_ Knowledge and Skills: _**
- In-depth knowledge in specialized area.
- Thorough understanding of full range of HP Services.
- Detailed knowledge of installation and site environmental support solutions.
- Knowledge of Mission Critical products and services.
- Thorough knowledge of industry drivers relating to TCE.
- Skills in people and project management, planning, problem solving, innovation, analysis, communication and negotiation.

**Why HP Australia?**
- Australian Market Leader across PC & Print
- A wide and varied product portfolio to market
- Recognised globally as an Employer of Choice and certified as a Great Place to Work 2023
- Cultivates and encourages a diverse and inclusive culture with multiple Business Impact Groups
- Gold Level, Skilled Workplace Accreditation from Mental Health First Aid Australia
- Market Leading Mentoring Program
- Recognised and one of the world’s most sustainable companies
- Wellness Programs
- Flexible work environment
- Supportive team culture
- Also encourage Aboriginal and Torres Strait Islander people looking to start or continue their career in HP.

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