General Manager

3 weeks ago


Brisbane, Australia Queensland Urban Utilities Full time

**Join Urban Utilities and shape the future**

Our Service Delivery group have an opportunity for a passionate people leader to join their team as **General Manager - Field Services **based in Brisbane, Queensland. This role will see you lead a diverse and multidisciplinary team in continuing to enhance our Service Delivery to provide sustainable operational outcomes while building on our cultural aspirations for our people and our communities.

**The Opportunity**

You will be accountable for the safe, effective, and efficient delivery of maintenance services and minor capital works for the water and sewerage networks and for the resource recovery centres. This includes delivering an operation and maintenance budget of approximately $100M through a combination of inhouse and outsourced maintenance delivery.

Success in this role will be measured by how effectively you lead the team with a constructive culture to deliver on safety, public health, environmental, customer experience, cost, and compliance outcomes. You’ll achieve this through:

- Strong safety leadership, implementing policies for safety, environmental protection, and risk mitigation
- Contributing expertise and creative insights to shape strategy
- Driving business performance
- Developing skills within the team and mentor others across the organization
- Lead projects for transformative change
- Setting and managing budgets in alignment with Urban Utilities strategy
- Develop and deliver contract management strategies and manage strategic contracts
- Drive operational excellence through innovation and continuous process improvement

**What we hope you’ll bring**:

- A genuine drive, motivation and passion for safety
- Strong interpersonal skills and stakeholder management, building effective relationships across the business and being a part of a broader team to achieve a goal
- Proven ability in strategic thinking for team and enterprise performance
- Extensive experience in contract and performance management
- Track record of identifying and implementing efficiencies for financial performance and customer outcomes
- Leadership experience in technical teams and complex problem-solving
- Experience in managing multi-disciplined, 24/7 operational functions
- Tertiary qualification in relevant field or equivalent experience
- Valid Queensland C class (or equivalent) driver's license for site visits

**Why Urban Utilities**

At Urban Utilities, the work you do is about so much more than the bottom line. It’s about enriching quality of life and safeguarding the environmental health of our beautiful region. Most importantly, you’ll achieve alongside a team who always goes the extra mile because they genuinely care.

**Opportunity to thrive on what matters to you**

In this role, the opportunity really is what you make it. You’ll have scope to help shape our ways of working and how we service our customers on so many fronts. Yet we know the chance to thrive and progress comes hand in hand with the support to balance work with life. So, you’ll access an increasingly diverse range of benefits and initiatives that’ll help you bring the best you. Speaking of which, here’s a sample of the benefits we offer our team:

- A range of salary packaging options
- An additional five days of personal / carer’s leave per annum + access to other
- leave entitlements, like COVID-19 leave and natural disaster leave
- Flexible-first working arrangements - flex your start and finish times
- 18 weeks paid parental leave
- Generous study assistance
- Discounted health insurance and access to our well-being reimbursement initiative
- Access to our Employee Assistance Program

**There’s no life without water. There’s no us without You Care with us, for today and tomorrow.**

You might find you meet some, but not all, of the job requirements for this role. We’d still encourage you to apply. Keep in mind, we’re looking for the right human being for this role - it’s about so much more than ticking all the boxes

**Advertised**: 09 Jun 2023 E. Australia Standard Time
**Applications close**: 25 Jun 2023 E. Australia Standard Time



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