Digital Products Lead

3 weeks ago

Cremorne, Australia Reece Group Full time

Digital Products Lead

About Reece

You probably know Reece as Australia’s largest supplier of plumbing and bathroom products.

But we are much more than that. We are a leading Australian distributor of trade products to residential, commercial and infrastructure customers. We’re an ASX listed company with more than 800+ branches and 9,000 employees across Australia, New Zealand and the United States. And, we’re searching for an experienced Digital Products Lead to drive our digital capability at Reece.

This position is a 12-month fixed term parental leave contract.

About the role

Reporting to the Digital Experiences Leader, you will lead the website strategy and customer experience for Reece in Australia and New Zealand. You will be customer obsessed - using human centred design, technology, and customer research to meet the needs of our customers. Using your in-depth understanding of our customers and business goals, you will partner with our tech team to drive the best experiences. Your responsibilities include:

  • Lead and own the website strategy and roadmap, striking a balance between strategic long-term vision and immediate critical projects
  • Work in a cross-functional team as the Product Owner in an exciting ‘Website Transformation’ project to deliver a new web experience on a new content management platform
  • Conduct user research, competitor research and data analysis to deeply understand the market and customer pain points to drive strategy and prioritisation
  • Work with agency partners and MarTech team to develop an audience strategy to start driving personalisation and optimisation to drive higher engagement with customers
  • Work with designers to solve real problems through flawless user experiences
  • Lead and develop a team of three in marketing and analysis

About You

You’re an experienced marketing leader who has:

  • Extensive experience in Web Digital Products, ideally in a retail/service-based organisation that has embarked on digital transformation (website re-platform experience ideal)
  • Experience with forming and growing Content Authoring / Product Management teams that sits within Marketing to adequately service the needs of our customers and business stakeholders
  • Worked with marketing technologies across content management platforms, customer databases, email and analytics (Adobe and Salesforce preferred)
  • Strong user experience design, prototyping/wireframing abilities
  • Familiar with agile principles and methodologies
  • Able to convey complex technical matters in an easy-to-understand way, acting as a conduit between the customer, business and technology
  • Exceptional communication skills
  • Tertiary qualification in Commerce/Business/Marketing

All our new starters spend time working in our branches as part of their induction. You’ll have an opportunity to observe our staff, our customers and understand how the branches operate before embarking in your new role.

If you think the role could be a good fit, apply now

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