Product and Support Lead

7 months ago

Cremorne, Australia Online Education Services Full time

**About OES**

Online Education Services (OES) is a leader in online education, helping universities elevate student experiences in a digital era. With a proven collaboration process with universities, we have cultivated several transformative and long-lasting partnerships.

Our dynamic global team shares a vision to transform the student experience through innovation and collaboration. OES people are leaders in their respective fields, ensuring best practice strategic thinking is delivered in every element of our partnerships.

When you work at OES, you’re **empowered to impact**.

**The Opportunity**

The Sales **Product and Support Lead** is responsible for product training and knowledge across the Course Consultants’ team and support the team to meet individual and business targets. The scope of this role includes:

- Create training modules to support new and existing Consultants
- Proactively provide ongoing detailed training/refreshed training for existing and new Course Consultants
- Support the on-boarding of new Course Consultants
- Identify and deliver the implementation of process/procedures to support the team
- Deliver and train Consultants on new courses
- Identify and recommend areas to improve to meet sales targets/conversion
- Point of contact for partner queries and follow-ups
- Work closely with quality coach to identify gaps in product knowledge

**About You**

To be successful in this role you will have:

- Previous experience within a fast-paced sales environment with demonstrated achievement of sales KPIs is essential
- Exceptional Stakeholder management
- Strong SME knowledge across products
- Strong written and verbal communication skills, excellent interpersonal skills, and an ability to work with a diverse range of people
- Motivated and passionate about sales with a keen interest in education
- Strong commitment to personal excellence, self-disciplined and resourceful with excellent attention to detail
- A team player with a “can-do” attitude, the ability to work in a team environment and strong customer service orientation.
- Effective time management and prioritisation skills, with a proven ability to work well under pressure and work to targets combined with the ability to meet tight timeframes
- Demonstrated ability to positively participate in the development of a culture that maximises employee and prospective student engagement
- Competitive with a team focus and resilient nature

**What’s in it for you?**

Along with joining a passionate, energetic and highly skilled team, this role will allow you to gain exposure to many growth and development opportunities. OES offers a hybrid, flexible approach to work, where we work 2-3 days from our state-of-the-art Cremorne office, and the rest from home (or wherever you choose). Breakfast, snacks, table tennis, Nintendo Switch are all available in the office, as well as an in-house massage therapist and weekly staff drinks. Ultimately, you will be joining a values-driven, collaborative business where your creativity and innovation will be nurtured and celebrated.

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