Fraud Investigator

1 month ago

Melbourne, Australia Lotus People Full time

Join a global Financial Services Firm—a fantastic opportunity
6-month full-time temp role with an ASAP start in a fast-paced, dynamic environment, with stunning offices in Melbourne CBD

The Company
This global financial services firm operates across multiple countries and has a strong presence in both Sydney and Melbourne. Known for its innovative solutions and excellence in the finance space, the company boasts a supportive, high-performing culture. Lotus People has partnered with this business for years and can vouch for its commitment to employee satisfaction and development.

About the Role
Join a leading financial services provider as a Fraud Investigator in a small, dynamic team focused on fraud detection and prevention. In this role, you will investigate fraud cases, identify suspicious activities, and ensure compliance with policies and regulations. You will collaborate closely with various teams and external partners to reduce fraud losses while maintaining a high standard of service. Training will be fully office-based, with work-from-home flexibility once training is completed. Weekend work on rotation will also be required. This is a 6-month temporary position has the potential to be extended.

Key Responsibilities:

  • Review and manage fraud cases daily to meet agreed standards and turnaround times.
  • Investigate, assess, and report on fraud and AML/CTF compliance matters.
  • Perform ongoing monitoring and analysis of merchant behaviour, particularly in high-risk sectors.
  • Collaborate with AML, Compliance, and Underwriting teams to minimise fraud risks.
  • Conduct fraud awareness training sessions for merchants to reduce fraudulent activities.
  • Investigate chargebacks and disputes, tracking suspicious credit card transactions through phone calls and email communications.
  • Prepare regular reports on fraud performance to support decision-making and liaise with stakeholders.
  • Contribute to fraud strategy development and process improvements.

Skills & Experience Required:

  • Experience in a fraud prevention environment, preferably in payment services or acquiring.
  • Strong understanding of acquirer risks, fraud prevention, and compliance processes.
  • Proficient in identifying fraud patterns and developing mitigation strategies.
  • Excellent stakeholder management and communication skills.
  • Analytical mindset with strong problem-solving capabilities.
  • Experience with SQL or Python is a plus but not required.

 
What We’re Looking For:

  • A proactive, organised individual with strong attention to detail.
  • A team player with a positive attitude and adaptability in a fast-paced environment.
  • Comfortable working weekends (rotating schedule) and flexible around public holidays.

  
Why Join Us?
Be part of a high-performing, supportive team culture that values continuous improvement and innovation. You will have the opportunity to contribute to critical fraud prevention initiatives in a fast-paced project environment, with the benefit of flexible work arrangements.

How to Apply:
We are looking for candidates available for an immediate start, with an initial 6-month contract and the potential for extension. Training will be conducted in the office. Apply now to join this exciting opportunity

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