Practice Manager

2 months ago

Melbourne, Australia Snowflake Full time

Build the future of data. Join the Snowflake team.

AS A SERVICES PRACTICE MANAGER - AI/ML YOU WILL:

Be an expert on all aspects of Snowflake in relation to the AI/ML workload Report to the Practice Director for AsiaPacific and Japan Work with local Practice Directors/Practice Managers to position AI/ML Services Be responsible for both services sales enablement/execution and services delivery success for AI/ML, focus on both quarterly bookings targets (for Professional Services & Training) and utilization targets Be measured on consumption progress and meeting consumption targets for AI/ML for the region, you will also be Be the Professional Services point of contact for the region, through the following: Help local Practice Directors\Practice managers create and execute on the overall vision for services - both sales and delivery by providing input for AI/ML plans Own the services delivery roadmap for AI/ML (proposals, closing services opportunities and delivery) Collaborate with cross functional teams to find opportunities, scope, propose and sell services (Professional Services and Training) to both new and existing clients Develop scope and associated SOWs for customer services engagements Drive deal reviews internally to ensure alignment - ensure the scope of the project is well defined for customer success Understand and help optimize business operations processes for services sales Build strong cross-functional relationships within Snowflake GTM teams (legal, deal desk, account teams, sales, PS&T leadership - including workload services - and partner team) Provide bookings forecast and demonstrate strong command of your book of business Align services engagements to key customers business outcomes Drive alignment with executive sponsors and/or customer stakeholders Collaborate with other delivery partners (SIs, GSIs, other PS orgs, etc) in support of project delivery Serve as the initial point of escalation for customer and project team  Own project outcomes and manage project financials (revenue forecasting and expense management) Maintain a high level of customer satisfaction as reflected in customer survey scores Collaborate with Education Services team for training delivery  Provide specific services delivery activities for the role/engagement (Business Value roadmap, Business value assessment, strategic roadmap, Data Cloud Assessment, etc) Deep collaboration with AE/SEs on the account for account strategy Own and contribute to internal process improvements across the enterprise teams and broader Professional Services organization Manage a team of AI/ML experts across the region Drive strategic technical initiatives in AI/ML Work closely with Cross functional and global teams to identify and choose the right solution components to deliver the use cases.

OUR IDEAL SR. SERVICES PRACTICE MANAGER WILL HAVE:

10+ years of experience in a Sales and Services Delivery role (or similar capacity) interfacing with executives and dealing with complex, technical implementation projects, roadmapping and revenue forecasting 10+ years of AI/MLL experience Strong understanding of AI/ML concepts, algorithms, and frameworks Preferable Technical Architect background with experience in delivering projects involving technologies like Core Java, Python, R, SAS, Analytics/ Data Science, and Complex data processing 5+ years of people\team management experience Direct experience in a Data Warehousing, Business Intelligence and/or Cloud field Proven track record of meeting booking, utilization, and consumption (or similar) targets Proven ability to communicate and translate effectively across both internal teams and customer organizational structures, developing technology programs, defining milestones, success criteria, resource allocation, and on-time delivery. Strong organizational skills, ability to work independently and manage multiple projects simultaneously Bonus Points: Experience in a client support and advisory technical role (solution architect, system administrator, technical account manager or equivalent)

WHY JOIN OUR PROFESSIONAL SERVICES TEAM:

Unique opportunity to work on a truly disruptive software product Get unique, hands-on experience with bleeding edge data warehouse technology Develop, lead and execute an industry-changing initiative Learn from the best Join a dedicated, experienced team of professionals

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