Forecasting and Capacity Planning Manager

2 weeks ago

Melbourne, Australia Bupa Full time

About Bupa Asia Pacific

From aged care homes receptionists, dental surgeons, telehealth and admin, to our call centres, data professionals and tech gurus, we’re all in it together – 22,000+ people who keep inspiring each other to explore new possibilities, wherever the challenges of the healthcare world take us. 

Where are we heading?

We set a global ambition to be the world's most customer-centric healthcare company, and are committed to excellent customer experiences through service, value, and putting our customer at the heart of everything we do. Care is at our core and will always be a part of how we operate.  

More than that, our care puts customers at the heart of everything we do. We make a genuine effort to see the world through our customers’ eyes to make things easy, keep relevant to their needs and showing empathy and understanding. 

About the role:

Reporting to the Head of Workforce Optimisation, the Forecasting and Capacity Planning Manager is responsible for realising and sustaining the full value of Active Operations Management (AOM) leadership disciplines across HI Operations and Enablement. This role is responsible for the reporting of insights associated with capacity optimisation activities within Health Insurance Operations, ensuring all key insights, analysis, reporting and statistical commentary on key reporting related to resources, Resource Planning, Customer experience, operational performance and risk management are accurately captured.  

This is a permanent, full time, hybrid working position which can be located in Melbourne, Brisbane and Adelaide. 

How will I help?

Key accountabilities of this role include:

  • Providing governance to the relationship with ActiveOps including strategic discussions, contract and invoice oversight, CIQ version upgrades and deployment to new areas 
  • Building a consistent training and development platform for HI Operations leadership that includes developing new leaders to a minimum standard and developing existing leaders to maintain and grow their AOM Ccapacity 
  • Ensure the AOM methodology and behaviours are adopted and optimised consistently, and that successes and insights are shared across the operations 
  • Providing insights and information to ensure the cycle of “effective planning and review” is embedded in the operation and that the business is taking ownership of driving its performance 
  • Develop and manage long range forecasting tools and models for HI Ops team spanning Claims, Member Service, Partner Service and specialist supporting teams 
  • Forecasting and delivering recommendations around resourcing in line with each team to ensure staffing requirements are balanced within the operating budget 
  • Support stakeholder with the planning, management and implementation of medium to long-term forecasts 
  • Make recommendations using shrinkage targets to enable effective planning of activities
  • Utilise key information and technology tools to produce reporting from WFM, Power BI, AOM, Genesys and other reporting sources 

What do I need?

  • Tertiary qualifications in business, data or workforce transformation
  • Minimum 5 years in resource planning and back office operations, with demonstrated AOM experience 
  • Experience producing reporting and / or insights reporting on operational performance 
  • Previous reporting experience within workforce planning team 
  • Experience in Genesys, NICE, AOM and Aspect / Alvaria Workforce Management highly desirable 
  • Demonstrated time management skills including the ability to manage competing priorities to achieve deadlines & desired outcomes.
  • Ability to work with ease in a rapidly changing environment.
  • Well-developed analytical and problem-solving skills, with proven ability to adopt a pro-active stance towards business issues
  • Demonstrated ability to communicate effectively with people at all levels to achieve the task at hand and to work under pressure whilst continuing to make effective decisions.

Why work at Bupa? 

  • We reward our people and celebrate their success, provide initiatives that develop careers and look after our people’s health, well-being, and futures.
  • We’re a welcoming lot, no matter who you are or where you’ve come from. We welcome all talents and backgrounds and embrace our differences, so you can bring your true self to work.
  • Our employees can access wide range of benefits: from our own products (incl. health insurance discounts) to many other products and services via our partnerships program (like Apple, Samsung, JB Hi-Fi, plus gym and spa discounts to name a few).
  • An additional annual leave day for you to focus on your wellbeing 
  • An additional volunteer day each you for you to give back to your community

**Please note that selection processes will commence immediately, and late application may result in exclusion from the process**

  • Forecasting and Capacity Planning Manager

    7 days ago

    Melbourne, Victoria, Australia Bupa Full time

    About Bupa Asia PacificWe're a healthcare company that's passionate about making a difference in people's lives. With a team of over 22,000 people, we're committed to delivering exceptional customer experiences through service, value, and putting our customers at the heart of everything we do.Job SummaryWe're seeking a skilled Forecasting and Capacity...

  • Forecasting and Capacity Planning Manager

    2 weeks ago

    Melbourne, Victoria, Australia Bupaoptical Full time

    About Bupa Asia PacificWe're a healthcare company that's passionate about delivering exceptional customer experiences. Our team of 22,000+ people is dedicated to making a positive impact on the lives of our customers and communities.We're committed to being the world's most customer-centric healthcare company, and we're working towards this goal by putting...

  • Forecasting and Capacity Planning Manager

    2 weeks ago

    Melbourne, Australia Bupa Full time

    **About Bupa Asia Pacific** From aged care homes receptionists, dental surgeons, telehealth and admin, to our call centres, data professionals and tech gurus, we’re all in it together - 22,000+ people who keep inspiring each other to explore new possibilities, wherever the challenges of the healthcare world take us. **Where are we heading?** We set a...

  • Aps6 Forecasting Planning Officer

    3 months ago

    Melbourne, Australia Talent International Full time

    **Job Details**: **Location** Melbourne **Salary** Up to AU$60.26 per hour **Job Type** Full Time **Ref** BBBH102316_1685331387 **Contact** Samuel Beckett **Posted** about 4 hours ago Talent International is currently recruiting for an APS6 Forecasting & Planning Officer to work in the National Contact Centre for one of our Federal Government...

  • Workforce Planning, Forecast

    3 months ago

    Melbourne, Australia SMAART Recruitment Full time

    3 Month contract - Potential of extension - $60-$75ph + Super, starting ASAP! - Hybrid working model We are proud to partner with Australia’s largest super fund for the building, construction, and allied industries based in Melbourne CBD. This is the opportunity to be part of an award-winning organisation that is committed to delivering workplace...

  • Aps 6 Level

    3 months ago

    Melbourne, Australia HOBAN Recruitment Full time

    Our client, a Federal Agency, is looking for an APS 6 Level - Contact Centre Forecasting & Planning Officer to join their team. The APS 6 Level - Contact Centre Forecasting & Planning Officer s accountable under limited direction to undertake complex work that is guided by legislation, policies, procedures, standards, methodologies and precedents. The...

  • Workforce Forecasting Analyst

    5 months ago

    Melbourne, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Resource Planning Analyst

    3 months ago

    Melbourne, Australia CitiPower and Powercor Full time

    **Resource Planning Analyst**: - Melbourne, VIC, AU, 3422**About CitiPower and Powercor**: CitiPower and Powercor Australia are electricity distributors and supply power to more than one million Victorians. We own and manage the technology - poles, wires, meters and distributed technologies such as storage - that deliver electricity to homes and businesses...

  • Workforce Forecasting Planner

    4 months ago

    Melbourne, Australia Talent International Full time

    **Job Details**: **Location** Melbourne **Salary** AU$80000 - AU$85000 per annum **Job Type** Full Time **Ref** BBBH98682_1686634020 **Contact** Shelley Harrison **Posted** about 1 hour ago **Opportunity** Our client is a high profile asset management organisation working in telecommunications, utilities, and transport sectors. Due to growth,...

  • Manager Strategic Land Use Planning

    2 weeks ago

    Melbourne, Australia Department of Transport and Planning Full time

    Location: Melbourne | CBD Job type: Full Time - Fixed Term Organisation: Department of Transport and Planning **Salary**: $134,593 - $180,115 Occupation: Planning Reference: 5574 The Strategy and Precincts Group defines and plans the needs and approach to Victorian places and communities. The branch is responsible for working collaboratively across...

  • Forecasting, Scenario Planning

    4 months ago

    Melbourne, Australia EnergyAustralia Full time

    **About EnergyAustralia** At EnergyAustralia, our strategy is to make the energy transition simple for all. We are all about empowering our employees to bring their whole selves to work, feel supported and included with your colleagues and boarder teams. We all thrive when we can communicate openly, honestly and bring new ideas to the table. **Purpose of...

  • Strategic Planning Professional

    2 weeks ago

    Melbourne, Victoria, Australia Planning Institute Australia Full time

    {"title": "Strategic Planner Role", "content": "About the RoleWe are seeking a highly skilled Strategic Planner to join our team at Maribyrnong City Council. As a Strategic Planner, you will play a key role in conducting research, investigation, and analysis into land use planning issues and assisting in developing policies and implementation plans.Key...

  • Sales & Forecasting Administrator

    1 month ago

    Melbourne, Australia Hays Full time

    Sales & Forecasting Administrator position in Altona for a detail-oriented professional $85k + Super Your new company Are you a detail-oriented professional with a knack for data analysis and forecasting? Based in a modern office in Altona and on the back of a successful few years, this company is growing fast and looking to expand their Sales & Forecasting...

  • Strategic Planning Professional

    2 weeks ago

    Melbourne, Victoria, Australia Planning Institute Australia Full time

    {"title": "Strategic Planner Role", "subtitle": "Join Our Team", "content": "We are seeking a highly skilled Strategic Planner to join our team at Maribyrnong City Council. As a Strategic Planner, you will play a key role in shaping the future of our city by conducting research, analysis, and policy development to support Council's planning directions.Key...

  • Ncc Workforce Planning Speicliast

    3 months ago

    Melbourne, Australia Talent International Full time

    australia melbourne contract up to au$602.55 per dayOur client is a large federal government agency. They are seeking an EL1 National Contact Centre Workforce Planning Specialist to join their team. The position can be based out of Richmond or Dandenong, with up to 2 days working from home each week. Daily rate is $602.55 + 11%...

  • Supply Planning Manager

    3 months ago

    Melbourne, Australia Asahi Beverages Full time

    **Your Impact** We are looking for an experienced Supply Chain leader who likes to deliver customer service excellence, challenge the status quo and drive efficiencies. Lead the supply planning team for our national alcohol network and be responsible and accountable for a Supply Plan in a 0-24 month horizon. Reporting to the Group Head of Supply Network...

  • Forecasting & Analytics Analyst

    1 month ago

    Melbourne, Australia EnergyAustralia Full time

    **About Us** Globally, energy markets are in transition to a net zero future and the entities within these markets are transforming their underlying business models to ensure that they stay relevant, sustainable and profitable. As one of Australia’s largest energy providers, we are proud of our purpose to lead and accelerate the clean energy...

  • Manager, Statutory Planning Facilitation

    2 weeks ago

    Melbourne, Australia Department of Transport and Planning Full time

    Location: Melbourne | CBD Job type: Ongoing - Full Time Organisation: Department of Transport and Planning **Salary**: $134,593 - $180,115 Occupation: Planning Reference: 5506 **About Us** The Department of Transport & Planning brings together all transport modes to design, plan, build and operate Victoria's transport system. Our job is to further...

  • Senior Analyst, Load Forecasting

    1 month ago

    Melbourne, Australia AGL Full time

    Join the change. Together, we’ll make history.As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as...

  • Principal Analyst

    4 months ago

    Melbourne, Australia AGL Energy Full time

    Join the change. Together, we’ll make history. As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as...