Aps6 Forecasting Planning Officer

4 days ago

Melbourne, Australia Talent International Full time

**Job Details**:
**Location**

Melbourne

**Salary**

Up to AU$60.26 per hour

**Job Type**

Full Time

**Ref**

BBBH102316_1685331387

**Contact**

Samuel Beckett

**Posted**

about 4 hours ago

Talent International is currently recruiting for an APS6 Forecasting & Planning Officer to work in the National Contact Centre for one of our Federal Government client's based in either Dandenong or Geelong.
The position is a 12-month contract initially with the possibility of extension and is paying an hourly rate of $60.26 + Super.

**Responsibilities may include but are not limited to**:

- Developing short-term high level and interval demand forecasts for the National Contact Centre.
- Monitoring operational performance results proactively, using a systemic approach for changing and adjusting forecasts to inform resourcing requirements.
- Developing and maintaining medium and short-term capacity planning for staffing requirements across internal and external contact centres ranging from 50 - 200 seats.
- Building workforce schedules to meet service demand forecasts.
- Identifying vacancies and proactively planning for recruitment activities to maintain service delivery standards.
- Managing incidents on real-time situations as they affect the contact centre, partnering and liaising with management when appropriate.
- Conducting ongoing monitoring of queue operations and responding in consultation with Contact Centre management.
- Manipulating, presenting and analysing data to report on enquiry type drivers and resourcing across multiple NCC channels to inform NCC forecasting and improve contact centre performance.

**Essential Requirements**:

- You must be an **Australian Citizen** to be eligible for this position
- Experience in reporting and demand forecasting in a contact centre environment
- Experience in rostering in a contact centre environment
- Experience in Contact Centre WFM rostering platforms
- Advanced knowledge in Microsoft Excel (Power Query, Power Pivot) and MS Office suite.
- Excellent verbal, written and interpersonal communication skills
- Ability to work well under pressure
- Able to work autonomously and as a team
- Strong analytical and problem-solving skills, high level of accuracy and attention to detail
- Experience in data visualisation and data manipulation tools (such as Power BI, SAS, Tableau, SQL)

**Apply

  • Aps6 Forecasting Planning Officer

    1 week ago

    Melbourne, Victoria, Australia Talent International Full time

    Job Details:LocationMelbourneSalaryUp to AU$60.26 per hourJob TypeFull TimeRefBBBH102316_ ContactSamuel BeckettPostedabout 4 hours agoTalent International is currently recruiting for an APS6 Forecasting & Planning Officer to work in the National Contact Centre for one of our Federal Government client's based in either Dandenong or Geelong.The position is a...

  • Aps6 Finance Officer

    3 weeks ago

    Melbourne Eastern Suburbs, Australia HAYS Full time

    HAYS is seeking an APS6 Finance Officer to join a Federal Government agency for a 12-month contract! **Your new company** Your new Federal Government Agency is located in the inner east suburb of Melbourne. **Your new role** .As an APS6 Finance Officer, you will be supporting the agency's budget and finance control branch with some of the...

  • Workforce Planning, Forecast

    1 week ago

    Melbourne, Victoria, Australia SMAART Recruitment Full time

    3 Month contract - Potential of extension- $60-$75ph + Super, starting ASAP Hybrid working modelWe are proud to partner with Australia's largest super fund for the building, construction, and allied industries based in Melbourne CBD. This is the opportunity to be part of an award-winning organisation that is committed to delivering workplace diversity,...

  • Aps6 Level Finance

    1 week ago

    Melbourne, Victoria, Australia HOBAN Recruitment Full time

    Our client, a Federal Agency, is looking for an APS6 Level Finance (Scheme Reporting) to join their team. The APS6 Level Finance (Scheme Reporting) is accountable under limited direction to undertake complex work that is guided by legislation, policies, procedures, standards, methodologies and precedents.The position is a team membership position that may be...

  • Aps6 Communications and Engagement Project Officer

    1 week ago

    Melbourne, Australia Talent International Full time

    **Job Details**: **Location** Melbourne **Salary** Up to AU$60.26 per hour **Job Type** Full Time **Ref** BBBH103022_1687317813 **Contact** Samuel Beckett **Posted** about 4 hours ago **The opportunity** Our client is a community focused federal government agency. They have an exciting opportunity available for an APS6 Communications &...

  • Forecasting, Scenario Planning

    1 week ago

    Melbourne, Victoria, Australia EnergyAustralia Full time

    About EnergyAustraliaAt EnergyAustralia, our strategy is to make the energy transition simple for all. We are all about empowering our employees to bring their whole selves to work, feel supported and included with your colleagues and boarder teams. We all thrive when we can communicate openly, honestly and bring new ideas to the table.Purpose of the...

  • Workforce Planning, Forecast

    4 weeks ago

    Melbourne, Australia SMAART Recruitment Full time

    3 Month contract - Potential of extension - $60-$75ph + Super, starting ASAP! - Hybrid working model We are proud to partner with Australia’s largest super fund for the building, construction, and allied industries based in Melbourne CBD. This is the opportunity to be part of an award-winning organisation that is committed to delivering workplace...

  • Aps6 Communications and Engagement Project Officer

    1 week ago

    Melbourne, Victoria, Australia Talent International Full time

    Job Details:LocationMelbourneSalaryUp to AU$60.26 per hourJob TypeFull TimeRefBBBH103022_ ContactSamuel BeckettPostedabout 4 hours agoThe opportunityOur client is a community focused federal government agency. They have an exciting opportunity available for an APS6 Communications & Engagement Project Officer to join the team.Labour Hire hourly rate contract...

  • Aps6 Finance Officer

    1 week ago

    Melbourne, Victoria, Australia Chandler Macleod Full time

    About the Organization:This leading Federal government agency supports Australian's in achieving their goals and supporting them to live a better life. Their work has an impact on a significant area in the social sector, and you can contribute to the difference that they make in this role. This agency is known for having a great culture across different...

  • Aps6 Project Officer

    3 weeks ago

    Melbourne, Australia Talent International Full time

    **Job Details**: **Location** Melbourne **Salary** Up to AU$58.50 per hour **Job Type** Full Time **Ref** BBBH98627_1676349528 **Contact** Samuel Beckett **Posted** about 3 hours ago **The opportunity** Our client is a community focused federal government agency. They have an exciting opportunity available for an APS6 level Project Officer to...

  • Aps6 Project Officer

    3 weeks ago

    Melbourne, Australia Talent International Full time

    **Job Details**: **Location** Melbourne **Salary** Up to AU$58.50 per hour **Job Type** Full Time **Ref** BBBH98627_1676349528 **Contact** Samuel Beckett **Posted** about 3 hours ago **The opportunity** Our client is a community focused federal government agency. They have an exciting opportunity available for an APS6 level Project Officer to...

  • Aps6 Level Risk Officer

    1 week ago

    Melbourne, Australia HOBAN Recruitment Full time

    The APS6 Level Risk Officer (Risk Enablement labour hire) is accountable under limited direction to undertake complex work that is guided by legislation, policies, procedures, standards, methodologies and precedents. The role is a team membership position that may be required to perform work that involves setting of priorities and managing workflows of a...

  • Aps6 Finance Officer

    2 months ago

    Melbourne, Australia Chandler Macleod Full time

    **About the Organization**: This leading Federal government agency supports Australian’s in achieving their goals and supporting them to live a better life. Their work has an impact on a significant area in the social sector, and you can contribute to the difference that they make in this role. This agency is known for having a great culture across...

  • Aps6 Finance Officer

    3 weeks ago

    Melbourne, Australia Chandler Macleod Full time

    **About the Organization**: This leading Federal government agency supports Australian’s in achieving their goals and supporting them to live a better life. Their work has an impact on a significant area in the social sector, and you can contribute to the difference that they make in this role. This agency is known for having a great culture across...

  • Aps6 Change Delivery Officer

    1 week ago

    Melbourne, Australia Talent International Full time

    australia melbourne contract negotiable**The opportunity** Our client is a large federal government agency. They are seeking several APS6 Change Delivery Officers to join a new and growing change practice, and partner with multiple large projects across the organisation. - Richmond or Geelong based, with 3 days in the office per week - 12 months initial...

  • Aps 6 Level

    3 days ago

    Melbourne, Australia HOBAN Recruitment Full time

    Our client, a Federal Agency, is looking for an APS 6 Level - Contact Centre Forecasting & Planning Officer to join their team. The APS 6 Level - Contact Centre Forecasting & Planning Officer s accountable under limited direction to undertake complex work that is guided by legislation, policies, procedures, standards, methodologies and precedents. The...

  • Aps6 Strategy Officers

    2 months ago

    Melbourne, Australia Chandler Macleod Full time

    Chandler Macleod on behalf of a large Federal Government Agency are looking for **APS6 Strategy Officers** to join the Strategy Branch on a 12 month assignment based in Geelong or Richmond. The **APS6 Strategy Officer** is accountable to undertake work with a high level of complexity. The position will be responsible for analysis and insight development...

  • Aps6 Instructing Officer

    2 weeks ago

    Melbourne, Australia Chandler Macleod Full time

    **Location*** - Melbourne, Victoria - **Category*** - Executive - **Salary** - $90000 AUD - $100000 AUD Annual - **Posted** - 21-Feb-2024 - **Work type** - Full Time - **Contact** - Jess Kaur - **Reference** - BH-157417 -As one of the Australia’s largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing...

  • Aps6 Project Officer

    1 week ago

    Melbourne, Victoria, Australia Talent International Full time

    Job Details:LocationMelbourneSalaryUp to AU$58.50 per hourJob TypeFull TimeRefBBBH98627_ ContactSamuel BeckettPostedabout 3 hours agoThe opportunityOur client is a community focused federal government agency. They have an exciting opportunity available for an APS6 level Project Officer to join their Service Guidance & Practice branch,12-month initial Labour...

  • Aps6 Government Relations Officer

    2 months ago

    Melbourne, Australia Chandler Macleod Full time

    As one of Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals. Our **Federal Government** client is seeking to...