Workforce Planning, Forecast

3 months ago


Melbourne, Australia SMAART Recruitment Full time

3 Month contract - Potential of extension
- $60-$75ph + Super, starting ASAP
- Hybrid working model

We are proud to partner with Australia’s largest super fund for the building, construction, and allied industries based in Melbourne CBD. This is the opportunity to be part of an award-winning organisation that is committed to delivering workplace diversity, inclusion, and flexible working arrangements.

**3 Month contract starting ASAP based on an hourly rate of between $60-$75ph + Super with the potential of extension/permanency based on business need.**

***
Your key responsibility in this role will be ensuring that the companies Service Strategy goals are met through forecasting modelling, capacity planning, collaboration and effective communications. You will be guiding senior leaders within the business on performance impact analyst and operational planning in addition to budget planning and reporting activities.

This position is critical in ensuring the workforce planning model for service channels and will include:

- Forecasting
- Scheduling
- Monitoring
- Reviewing

You will be based full-time in the office for training but then have
**the option for flexible working arrangements **doing 3 days in the office per week and 2 days from home. This is a
**Monday-Friday role** working general business hours.

**Key Requirements**:

- 5 + years’ experience forecasting and work force planning in a complex contact centre environment.
- Strong Analysis skills
- Excellent verbal communication and interpersonal skills
- Experience in advanced trend analysis and insights analytics to give recommendations for business decisions.



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