Principal Solution Designer

About Us

Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices so they can make better decisions, faster. No matter the challenge.

At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Be a part of a global community on a mission to make a real impact.

Learn more at diligent.com.

Position Overview: 

The Principal Solution Designer position is a game changing role for Diligent. This role is for someone who is experienced in the GRC market and will be responsible for designing the go-to-market strategy for specific segments and/or regions aligned to Diligent’s vision. This position is responsible for understanding the local market trends, client needs and behaviors and local competitors and then adapting the global Diligent solution set to the local market need to drive client bookings.

Collaboration is the name of the game for this role. This person will bring the outside market view into the organization and will be collaborating cross-functionally with product marketing, corporate marketing, product, sales, and enablement to win more, faster. Agility is a mandatory skill. This role will create the right go to market strategy that moves with the local market to ensure Diligent is one step ahead and is the trusted, go-to partner for clients.

This role will be incentivized to win.

Key responsibilities:

• Design a commercial playbook for specified segment/region that includes total market opportunity, local competitors, local partners, sales plays and product bundles to win.
• Collaborate with product marketing & product to design the solution bundles aligned to market opportunity.
• Leverage regional/segment centric pain points and competitive analysis and help sales teams to positively
• Differentiate our Diligent One offering from regional and global competitors - and help Diligent win.
• Create the product demo for bundles and collaborate with sales enablement to train the commercial team on how to demo/pitch.
• Identify local partners, influencers and association to build brand, influence pipeline, and drive bookings.
• Provide regular feedback to product & product marketing on functionality needed to win locally.
• Collaborate with field marketing to build the targeted client/prospect lists, create content, and design marketing campaigns.
• Collaborate closely with the internal legal team to align on regulatory positions and strategies that create risk[1]based solutions for our customers in support of our business goals.
• Partner with commercial leaders sharpen sales pitches, market knowledge and processes to win.
• Understand why we win/lose for the segment/region and pivot strategy to win.
• Create toolkit to support sales plays an bundles for commercial and marketing teams.
• Lead enablement sessions and energize the commercial team to win.

Required Experience/Skills

• 10+ years of governance, risk, audit, ESG and/or compliance experience
• Ability to build relationships internally and work with key stakeholders and leaders in product management,
• sales and customer success to define and execute on product marketing strategy
• Able to easily assess the base, understand the market size, define market share, identify segments, and
• exploit opportunities to grow business and increase market share
• Positive, energetic attitude and initiative, with strong work ethic
• Strong interpersonal and project management skills
• Excellent content writing and campaign management skills
• You will have a strong understanding of SaaS-based solutions and product marketing best practices and have
• a passion for technology. Working closely with the Marketing, Product Management, Enablement, Sales and
• Customer Success teams, you are comfortable in a rapidly growing environment that demands a combination of product understanding, exceptional storytelling and positioning skills, and the ability to interface across multiple functions in the organization.
• Experience working with and influencing cross-functional stakeholders.

Preferred Experience/Skills

• Strong networker with ability to build relationships across the organization
• Initiative and drive – committed to achieving business goals
• Positive, energetic attitude and initiative, with strong work ethic and the ability to engage commercial teams effectively
• Strong content writing skills
• Strategic yet able to execute
• Adaptable and can deal with ambiguity and changing (& growing) priorities, with an eye for prioritization.
• Experience targeting multiple segments, and comfortable with forecasting and attribution across campaigns and initiatives.
• Excellent written, verbal communication and negotiation skills.
• Excellent relationship-building skills and a strong positive attitude

What Diligent Offers You 

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. 

Headquartered in New York, Diligent has offices in Washington D.C., Baltimore, London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney. 

We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.

To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.