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Principal Solution Designer

3 months ago

Sydney, New South Wales, Australia Westpac Banking Corporation Full time
Principal Solution Designer - ServiceNow

How will I help?
An exciting opportunity is available for a Principal Solution Designer within the Service Management Platform team in Group Technology. You can work flexibly while training to upskill on new tools and technologies.

The role will be responsible for the solution architecture or high-level designs on our ServiceNow platform.

In addition, the Solution Design function plays an important role in providing consultative leadership to the Platform, ensuring that the solution designs align to business strategy and governance decisions.


Your key responsibilities may include:

  • Providing Solution Design controls and analysing impacts for new requirements.
  • Creating and maintaining a detailed view of existing designs.
  • Providing leadership & participating in implementing new requirements on the ServiceNow platform.
  • Leading alignment of endtoend design and ensuring that it meets business requirements including technical good practices, policies, and procedures.
  • Contributing to governance processes and staying current on ServiceNow products and applicable integration technologies.
  • Supporting IT estimations process and assist in delivery of IT costings for solutions.
  • Investigating and recommending opportunities to drive continuous improvement.
  • Using Agile principles, techniques and processes and actively promote their use to influence work approach and value creation.

What's in it for me?


You will play an important and significant part in the future of a business that has been around for 200 years.

Our vision is to become one of the world's great service companies. So, we will back you in the development of your career, with internal career prospects and flexible working. You will also be backed by a fantastic team of people in a can-do, supportive structure.


Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers.

This includes leave to organise adoptions, surrogacy, and foster care arrangements.

What do I need?


To be successful in this role, you will have demonstrated experience in Solution Design of ServiceNow platform, ideally with additional exposure to ITSM, ITOM, HRSD and IRM/GRC modules.

In addition to this, your skills may also include:

  • Sound understanding of business strategy and policies that govern the ServiceNow platform.
  • Ability to gather requirements, run workshops and present key findings to key stakeholders succinctly.
  • Knowledge of solution architecture, system design and contemporary IT practices.
  • Familiarity with, and the ability to communicate and implement, the ServiceNow CSDM.
  • Being selfmanaged and able to mentor junior members in the team.


Any exposure to Enterprise Security and Architecture, IT Service Management, ServiceNow Application Development and ITIL CMDB model implementation would be advantageous.


What's it like to work there?


As well as competitive remuneration and a great culture, joining the Westpac family means you will get some of the best banking, wealth, and insurance benefits in the market.


We back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us.

We will even pay you to do volunteer or community work.

We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together.

As well as competitive remuneration and a great culture, joining the Westpac family means you will have access to banking, wealth, and insurance benefits.

#LI-Hybrid.

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