Contact Centre Administration Agent

5 months ago

Dandenong, Australia SIXT Australia - VIC & SA Full time

About SIXT Australia

SIXT has arrived in Australia. Be part of this exciting new premium brand in Australia.

Our vision is to be the best car rental company in Australia, by offering our customers the best service, the best rates and the best experience. SIXT is 100% owned by the NRMA, so our customers can take comfort in knowing they are dealing with one of Australia's most trusted and reliable brands. We go above and beyond for our customers.

Our friendly, professional team takes the time to understand your rental needs. Whether you're after an economical compact car, 4WD, family sedan, luxury car, bus, van or truck, thousands of people across Australia trust us every day to help people and cargo on their way.

What is this role all about?
 

As a Contact Centre Agent with SIXT Australia, you'll play a pivotal role in making people and their things easily mobile through the delivery of premium customer service.  Working at head office based in Dandenong, Victoria - we offer a flexible working arrangement for the right candidate.

Your responsibilities will be:

  • Providing an exciting and premium customer experience, exceeding customer expectations every time
  • Creating and selling SIXT products and services
  • Handle fines and infringements efficiently, ensuring compliance with regulations
  • Assist customers with inquiries, concerns, and vehicle breakdowns over the phone and via email
  • Answering customer enquiries
  • Creating a positive customer experience 
  • General Administrative tasks to support daily operations.

What do we need from you?

To be successful in this position, our new team member will be able to demonstrate the following:

  • Excellent communication skills, a can-do, positive attitude and a flair for sales.
  • Strong attention to detail, including administration and presentation
  • Previous experience in the retail or hospitality industry is preferred, but not essential
  • Competent computer skills to perform daily tasks
  • Current, unrestricted full driving licence
  • Full working rights in Australia
  • Experience in dealing with customer issues and conflict resolution
  • Ability to multi-task during peak periods and able to work unsupervised
  • A flexible attitude is required as our locations are 7-day operations so shifts will include some weekends
  • SIXT Australia has a process of ensuring your working rights in Australia. At SIXT Australia, we will keep you safe along the way, so we expect your commitment to all our health and safety policies, and to encourage others to do the same.

What's in it for me?
 

We want you to love what you do – and where you do it. This position is a great place to embark on your career in the Vehicle Hire Industry. We want you for the long term to be part of an exciting business and industry.  We will provide you full extensive training in the industry and offer full career progression.  We can offer a variety of roles and positions within all departments of the business over the life of your career.  It is a very exciting and unique industry with endless opportunity for the right candidate.

And, oh, the benefits: There's up to 30% off SIXT rentals around the world for you, and up to 25% off SIXT rentals globally for your family and friends-but that's just the tip of the iceberg. As part of the NRMA Group, you have access to you a vast range of employee discounts, savings, special offers and more.
 

You will be rewarded with a generous remuneration package that will drive and motivate you to achieve excellence, alongside an attractive bonus structure.


 

We are proudly diverse and are committed to fostering an inclusive culture where all people are valued, respected and able to contribute their talents to drive organisational performance. We encourage applications from all diverse backgrounds including Aboriginal and Torres Strait Islander peoples and LGBTQI+ community.

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