Contact Centre Administration Agent

2 weeks ago

Dandenong, Australia SIXT Australia - VIC & SA Full time

About SIXT Australia

SIXT has arrived in Australia. Be part of this exciting new premium brand in Australia.

Our vision is to be the best car rental company in Australia, by offering our customers the best service, the best rates and the best experience. SIXT is 100% owned by the NRMA, so our customers can take comfort in knowing they are dealing with one of Australia's most trusted and reliable brands. We go above and beyond for our customers.

Our friendly, professional team takes the time to understand your rental needs. Whether you're after an economical compact car, 4WD, family sedan, luxury car, bus, van or truck, thousands of people across Australia trust us every day to help people and cargo on their way.

What is this role all about?
 

As a Contact Centre Agent with SIXT Australia, you'll play a pivotal role in making people and their things easily mobile through the delivery of premium customer service.  Working at head office based in Dandenong, Victoria - we offer a flexible working arrangement for the right candidate.

Your responsibilities will be:

  • Providing an exciting and premium customer experience, exceeding customer expectations every time
  • Creating and selling SIXT products and services
  • Handle fines and infringements efficiently, ensuring compliance with regulations
  • Assist customers with inquiries, concerns, and vehicle breakdowns over the phone and via email
  • Answering customer enquiries
  • Creating a positive customer experience 
  • General Administrative tasks to support daily operations.

What do we need from you?

To be successful in this position, our new team member will be able to demonstrate the following:

  • Excellent communication skills, a can-do, positive attitude and a flair for sales.
  • Strong attention to detail, including administration and presentation
  • Previous experience in the retail or hospitality industry is preferred, but not essential
  • Competent computer skills to perform daily tasks
  • Current, unrestricted full driving licence
  • Full working rights in Australia
  • Experience in dealing with customer issues and conflict resolution
  • Ability to multi-task during peak periods and able to work unsupervised
  • A flexible attitude is required as our locations are 7-day operations so shifts will include some weekends
  • SIXT Australia has a process of ensuring your working rights in Australia. At SIXT Australia, we will keep you safe along the way, so we expect your commitment to all our health and safety policies, and to encourage others to do the same.

What's in it for me?
 

We want you to love what you do – and where you do it. This position is a great place to embark on your career in the Vehicle Hire Industry. We want you for the long term to be part of an exciting business and industry.  We will provide you full extensive training in the industry and offer full career progression.  We can offer a variety of roles and positions within all departments of the business over the life of your career.  It is a very exciting and unique industry with endless opportunity for the right candidate.

And, oh, the benefits: There's up to 30% off SIXT rentals around the world for you, and up to 25% off SIXT rentals globally for your family and friends-but that's just the tip of the iceberg. As part of the NRMA Group, you have access to you a vast range of employee discounts, savings, special offers and more.
 

You will be rewarded with a generous remuneration package that will drive and motivate you to achieve excellence, alongside an attractive bonus structure.


 

We are proudly diverse and are committed to fostering an inclusive culture where all people are valued, respected and able to contribute their talents to drive organisational performance. We encourage applications from all diverse backgrounds including Aboriginal and Torres Strait Islander peoples and LGBTQI+ community.

  • Contact Centre Administration Agent

    2 weeks ago

    Dandenong, Australia SIXT Australia - VIC & SA Full time

    **About SIXT Australia** SIXT has arrived in Australia. Be part of this exciting new premium brand in Australia. Our vision is to be the best car rental company in Australia, by offering our customers the best service, the best rates and the best experience. SIXT is 100% owned by the NRMA, so our customers can take comfort in knowing they are dealing with...

  • Contact Centre Administration Agent

    2 weeks ago

    Dandenong, Australia SIXT Australia - VIC & SA Full time

    **About SIXT Australia** SIXT has arrived in Australia. Be part of this exciting new premium brand in Australia. Our vision is to be the best car rental company in Australia, by offering our customers the best service, the best rates and the best experience. SIXT is 100% owned by the NRMA, so our customers can take comfort in knowing they are dealing with...

  • Contact Centre Administration Agent

    2 weeks ago

    Dandenong, Victoria, Australia SIXT Australia - VIC & SA Full time

    About SIXT AustraliaSIXT has arrived in Australia. Be part of this exciting new premium brand in Australia.Our vision is to be the best car rental company in Australia, by offering our customers the best service, the best rates and the best experience. SIXT is 100% owned by the NRMA, so our customers can take comfort in knowing they are dealing with one of...

  • Contact Centre Administration Agent

    2 weeks ago

    Dandenong, Victoria, Australia SIXT Australia - VIC & SA Full time

    About SIXT AustraliaSIXT has arrived in Australia. Be part of this exciting new premium brand in Australia.Our vision is to be the best car rental company in Australia, by offering our customers the best service, the best rates and the best experience. SIXT is 100% owned by the NRMA, so our customers can take comfort in knowing they are dealing with one of...

  • Contact Centre Officer

    4 weeks ago

    Dandenong, Australia Chisholm Institute Full time

    This position is accountable for the provision of quality customer focused services to assist enquiries through Chisholm’s Contact Centre. Key Accountabilities include: - Provide current students with general enquiry support with a focus on first point resolution - Provide timely and accurate assistance to all internal and external customers with general...

  • Contact Centre Officer

    2 weeks ago

    Dandenong, Victoria, Australia Chisholm Institute Full time

    This position is accountable for the provision of quality customer focused services to assist enquiries through Chisholm's Contact Centre.Key Accountabilities include: Provide current students with general enquiry support with a focus on first point resolution Provide timely and accurate assistance to all internal and external customers with general...

  • Contact Centre Manager

    2 months ago

    Dandenong, Australia Serco Full time

    Permanent full-time opportunity with flexible, hybrid working options - Play a pivotal role in positively impacting the lives of people with disabilities - Excellent prospects for professional development and career advancement **About the Opportunity** We are looking for a transformative Contact Centre Manager to lead our virtual contact centre operations...

  • Contact Centre Manager

    2 weeks ago

    Dandenong, Victoria, Australia Serco Full time

    Permanent full-time opportunity with flexible, hybrid working options Play a pivotal role in positively impacting the lives of people with disabilities Excellent prospects for professional development and career advancementAbout the OpportunityWe are looking for a transformative Contact Centre Manager to lead our virtual contact centre operations in the...

  • Contact Centre Manager

    2 weeks ago

    Dandenong, Victoria, Australia Serco Full time

    About the OpportunityReady for a transformative leadership role in a dynamic and impactful environment? Seeking a highly experienced Contact Centre Manager to lead virtual operations for a client in the disability sector, managing a team of over 500 professionals, ensuring operational excellence. Uphold Serco's values of Care, Pride, Trust, and Innovation,...

  • Contact Centre Manager

    4 weeks ago

    Dandenong, Australia Serco Full time

    About the OpportunityAre you ready to take on a transformative leadership role in a dynamic and impactful environment? We are looking for a highly experienced Contact Centre Manager to lead our expansive virtual contact centre operations for our client in the disability sector. You will be responsible for managing and inspiring a team of more than 500...

  • Contact Centre Manager

    2 weeks ago

    City Of Greater Dandenong, Australia Serco Full time

    About the Opportunity Are you ready to take on a transformative leadership role in a dynamic and impactful environment? We are looking for a highly experienced Contact Centre Manager to lead our expansive virtual contact centre operations for our client in the disability sector.You will be responsible for managing and inspiring a team of more than 500...

  • International Student Agent Coordinator

    1 month ago

    Dandenong, Australia Chisholm Institute Full time

    The position is responsible for supporting the Institute’s international agent representative network, which is an important recruitment channel of international students to Chisholm Institute. This position will coordinate a range of activities to support and grow the effectiveness of Chisholm’s international agent network. In addition, across various...

  • International Student Agent Coordinator

    2 weeks ago

    Dandenong, Victoria, Australia Chisholm Institute Full time

    The position is responsible for supporting the Institute's international agent representative network, which is an important recruitment channel of international students to Chisholm Institute. This position will coordinate a range of activities to support and grow the effectiveness of Chisholm's international agent network.In addition, across various...

  • Administration Officer

    4 weeks ago

    Dandenong, Australia Charterhouse Full time

    Experienced administrator required to join a Local Government authority in the South East | Immediate start date, four week contract - **Assist with the day to day running of the operations centre**: - **Fast paced environment, previous administration experience is essential**: - **Initial 4 week contract** **About the company**: You will be working for a...

  • Centre Technician

    3 weeks ago

    Dandenong, Australia Pirtek Australia Full time

    **_How to Apply_** Contact: Centre Manager **_The Company_** Proudly Australian, with over 43 years in the business, Pirtek specialises in fluid transfer solutions through mobile “onsite” service with replacement of hydraulic and industrial hose and fittings. Pirtek Dandenong requires a motivated, enthusiastic person who takes pride in their work to...

  • Business (Contractors Administrator) Traineeship

    3 weeks ago

    Dandenong, Australia Ai Group Apprentice and Trainee Centre Full time

    **Business - Contract Administration Traineeship** - Earn a weekly wage + super - Gain a Certificate IV in Business upon completion - Have all training fees paid for **Location: Dangenong, VIC** The company caters to diverse markets and providing services that are both interesting and unique. As a Contract Administrator, you will have the chance to work on...

  • Administration / Customer Service Officer

    1 month ago

    Dandenong, Australia Dynamix Accountancy Recruitment Full time

    Full time role based in Dandenong South - ample free parking - Multinational business within an outstanding & high performing team - $40-$45 p/h + Super. Initial 6 month temp role, perm highly likely Our client is a large and highly respected organisation based in the south eastern suburb of Dandenong South. Due to internal promotion they require a skilled...

  • Aps6 Learning

    4 weeks ago

    Dandenong, Australia DFP Recruitment Services Full time

    **Job description**: **The Opportunity** On behalf of a large Federal Government agency, we are looking for an L&D Facilitator to join the Contact Centre team and be responsible for coordinating and assisting in the delivery of training and other learning activities. This is a 12 month assignment, working full time hours Monday to...

  • Junior Administration Officer

    3 weeks ago

    Dandenong, Australia Sharp & Carter Full time

    Training, development and future career progression opportunities - Collaborative & supportive team - Security in thriving business **About the company** Our client, are renowned as a clear standout within their industry, and has experienced consistent financial growth over a period of time and have an exciting newly created position within their accounts...

  • Administration Officer

    2 weeks ago

    Dandenong, Victoria, Australia Charterhouse Full time

    Experienced administrator required to join a Local Government authority in the South East | Immediate start date, four week contract- Assist with the day to day running of the operations centre:Fast paced environment, previous administration experience is essential:- Initial 4 week contractAbout the company:You will be working for a Local Government...