Lead, UX Research

1 month ago

Sydney, Australia RELX Full time

LexisNexis is a global leader in providing industry-leading legal content to professionals across various markets. Our cutting-edge information solutions uphold the law across borders as the world and technology evolve.

Job Purpose:

As a Lead in UX Research, you will manage a team to understand user behaviors, needs, and motivations. You will also deliver research as an individual contributor, representing UX research to various audiences. Your high level of research input will be crucial for peers, managers, and executives.

Reporting to the Director, this is a permanent full-time role to be based in Sydney with the possibility of combined home/office-based arrangements to have flexible work-life balance.

Responsibilities:

Managing a team to plan and conduct research, analyze findings, and inspire ownership of results

Crafting broader research aligned to OKRs and UX Roadmap

Facilitating ideation with cross-functional teams

Collaborating with senior stakeholders to develop activities for gathering insights

Coaching others in selecting and applying research methodologies and insights frameworks

Leading the team in using data to establish key metrics for projects and inform research strategy

Focusing the team on priority problems from the customer's point of view

Identifying risks to users and ensuring a solid understanding of customer use cases

Collaborating closely with stakeholders to ensure user findings are fed into the design and engineering process.

Partnering with Marketing, Strategy, and Customer Insight to identify convergent opportunities

Ensuring recruiting activities are compliant and providing adequate training for the team

Assisting in vendor management for the team

Overseeing the curation of research best practices for meaningful impact

Instilling a culture of learning within the team

Requirements:

Have experience in a wide range of User Research methods like JTBD, Interview, Survey, etc.

Be capable of leading constructive reviews with team members for research study design and script writing

Be able to recommend appropriate sample sizes suitable for the research method

Be capable of independently practicing basic qualitative and quantitative analysis techniques

Be able to co-lead problem exploration with stakeholders

Have competence in identifying research strategies for solutions

Can create new frameworks that solicit meaningful insights within multiple product contexts

Be competent in managing PII compliantly and proficiently using research software

Work in a way that works for you
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive


Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

Discounted Health plan rate and Optical Assistance

Life assurance and income protection

Option to buy additional Annual Leave days

Employee Assistance Program

Flexible working arrangements

Benefits for you and your family

Access to learning and development resources


Your recruiter will advise you on the full benefits package for your location
 

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