Operations Engineer

2 months ago

Surry Hills, Australia WooliesX Full time

About Us

Founded within the Woolworths group, Wpay has unparalleled expertise in customer-led payment experiences for businesses across Australia and New Zealand. We’re ready to help businesses move beyond payments by transforming transactions into rich payment experiences.
With an unrivalled understanding of people and the way they pay, we simplify operations and innovative payment offerings. Keeping businesses safe from fraud, improving customer satisfaction, and enabling growth.

Wpay is Australia’s largest non-bank payments provider, processing >1.2Bn transactions and >$50bn in volumes, servicing >30m customers in-store and >19m customers online - every week You’ll be working with Australia’s largest retail operations - both online and in-store, along with pushing the innovation boundaries with marketplaces and the subscription and gig economy businesses.

  • Join Wpay - the largest non-bank acquirer and payment processor in Australia
  • We simplify operations and innovative payment offerings by transforming transactions into rich payment experiences.
  • Role up your sleeves and play a key part in an agile, customer-centric team based in Sydney

 
We are Woolworths Group
 
We are Woolworths Group. 200,000+ bright minds, passionate hearts and unique perspectives connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.’ It’s that Purpose that fuels our ambition to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.
 
We are Wpay   
 

Founded within the Woolworths group, Wpay has unparalleled expertise in customer-led payment experiences for businesses across Australia and New Zealand.​ ​ We’re ready to help businesses move beyond payments by transforming transactions into rich payment experiences.
 
With an unrivaled understanding of people and the way they pay, we simplify operations and innovative payment offerings. Keeping businesses safe from fraud, improving customer satisfaction, and enabling growth.
 
Wpay is Australia’s largest non-bank payments provider, processing >1.2Bn transactions and >$50bn in volumes, servicing >30m customers in-store and >19m customers online - every week You’ll be working with Australia’s largest retail operations - both online and in-store, along with pushing the innovation boundaries with marketplaces and the subscription and gig economy businesses.
 
What you’ll do

Wpay are looking for an Operations Engineer to join the operations squad within Wpay. This role focuses on supporting Wpay Digital payments, Online Applications like Everyday Pay, Gift Card Application and services , WPAY APIs , Microservices involved in providing WPAY payments and services.

As our Operations Engineer you will work across multiple technology stacks to work on incidents and problems across Wpay’s payment and gift card applications. Your primary responsibility is to investigate issues raised to the team and drive them to resolution.

You will also be responsible to reach out to various teams across the group for the purpose of incident resolution. You will review and analyse the logs performing trend analysis and instigating solutions between the responsible teams. 

  • Investigating and resolving incidents assigned to the team
  • Work with the team and Operations Manager to meet SLAs and ticket resolution following ITIL principles
  • Resolve high priority and impacting incidents within SLA’s including after hours rostered oncall
  • Work collaboratively with Product Owners, BAs, Situation Management and Engineering squads - Stakeholder management resolving incidents and conflicts
  • Support for after hours escalations and high priority incidents in Sitman incidents may be required
  • Investigate trending Incidents and liaise with dev teams to focus on urgent issues as they occur

 
What you’ll bring    

  • Demonstrable experience in deep diving into issues across a wide range of technologies
  • Understanding the usage of logging tools and dashboard creation - Splunk, Dynatrace
  • Experience with Akamai, DNS, Firewalls, load balancers and networking technologies
  • Experience with cloud technologies (Azure, Kubernetes, GCP etc)
  • Experience with REST APIs / Microservices

 
What you’ll experience    
 

  Our Team Members are at the heart of everything we do and we’re always looking for ways to support your career journey and reward great work:
 

  • A progressive and flexible ‘work from anywhere’ policy that gives you more control over your work, life and wellbeing 
  • Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work
  • As a leader in a crucial growth-focused role you will have regular exposure to our most senior business leaders in WooliesX and the broader Woolworths group and accumulate valuable experience to grow your career in surprising ways
  • A range of programs to help you prioritise and manage your wellbeing, including 24/7 access to the Sonder app.
  • A progressive and competitive leave policy that gives you more space for what matters to you
     

Endless possibilities with Woolworths Group

We’re a proud part of the Woolworths Group – 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.’ 

Here you’ll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

Everyone belongs at Woolworths Group

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.

You can learn more about working with us on LinkedIn or via www.wowcareers.com.au. #LI 
 
Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes.

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