Digital Transformation Analyst

5 months ago

Surry Hills, Australia Lawpath Full time

**Snapshot of the Role**
The Digital Transformation Analyst is responsible for supporting internal operations, business process improvement and maintaining the general health of Lawpath’s CRM. This role will report to our Head of Data and Digital Transformation.

**Who we are**
Lawpath is Australia’s largest online legal platform for small businesses, disrupting a $100B industry and shaping the future of legal delivery. We believe that every small business should have access to legal services and the legal protection that they need. Lawpath makes this possible by offering innovative and transparent online legal software at a fraction of the cost, time and complexity of the traditional system.

Our platform has now helped over 400,000 businesses access legal services and complete legal tasks online and on-demand. We were recently awarded #37 in Deloitte's 50 fastest growing businesses in Australia, #301 fastest growing businesses in Asia as well as Australian Legal Service Provider of the year. Backed by local and international investors, we’re growing rapidly and moving towards our goal of helping 1 million businesses with legal protection.

**About the role**

**Your day-to-day responsibilities will include**:

- Managing and maintaining Salesforce (CRM) and other software programs
- Managing offshore CRM support team.
- Maintaining transformation pipeline.
- Delivering projects and implementing the new processes.
- Analysing and documenting technical solution requirements.
- Assisting in the development of key process documentation to inform current and future state analysis.
- Analyse processes and procedures and investigate shortfalls, issues, and complaints in current processes.
- Find inefficiencies in existing processes and work on process improvement.
- Work cross-functionally with our Operations, Product, Engineering, Business Operations, Sales, Account Management, and BD teams to grow our business.
- Liaising with key stakeholders to understand data, reporting, and technical requirements for business areas.
- Day-to-day key escalation contact for: internal escalations, process bugs, urgent requests.

**To be successful, you will need**:

- Proven experience in business process improvement, project management, and change management
- Strong understanding of CRM systems and their integration into business processes.
- Demonstrated ability to leverage technology for process optimization.
- Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
- Project management certification (e.g., PMP) or equivalent experience is desirable.
- Analytical mindset with the ability to use data-driven insights for decision-making.

**Employee benefits**
- An ever-growing business where culture is fuelled by success
- Competitive remuneration package & Employee Share Option Plan (ESOP)
- Flexible working opportunities
- Annual budget for conferences and learning opportunities
- Friday drinks and team building days
- Quarterly team celebrations
- Funky office in Surry Hills close to Bars, Cafes and Transport

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