Customer Service Officer

2 months ago

Pinkenba, Australia Cement Australia Full time

We have an opportunity for a Customer Service Officer to join our Supply Chain & Logistics team based at Pinkenba. This is a permanent, full-time role within the National Customer Service Team for our bulk products.

In this role, you will be the first point of contact for our customers. Your days will be busy as you help customers to place orders, raise queries and look for information on their account activity. Some detective work will come into play for more challenging issues and you will have to utilise your knowledge and relationships with key stakeholders to get the best result. You will spend much of your day on the phone, as well as dealing with queries via email. Your passion and genuine interest in providing exceptional service means you will become a valued member of our team and delight our customers. 

About the role:

Your primary focus will include all order processing and related customer service activities via phone and email. In addition, as a Customer Service Officer, you will effectively liaise with other key areas of Cement Australia to: 

  • Ensure a seamless high standard of service to our customers 
  • Investigate, resolve and respond to customer queries in a timely manner 
  • Provide proactive communication regarding deliveries and transportation issues 
  • Support other business areas with queries regarding product availability and invoicing

The hours of work for this position are Monday to Friday starting 5:30am-1:30pm + approximately 1 Saturday per month (6:00am-12:00pm).

About you:

  • You have previously worked in a phone and email based customer service role 
  • You thrive in a high-volume order processing environment and can maintain resilience
  • You have excellent communication and negotiation skills
  • You have the ability to learn and pick up new things quickly and easily
  • You are able to maintain and develop customer relationships  
  • You have a strong eye for detail, even when processing orders on a busy day
  • You are proficient in Microsoft Office suite and SAP
  • Ideally, you will have experience within the transport / logistics industry 

Why work for Cement Australia?

  • Attractive Salary package to the right person 
  • Great team culture  - Engaged, collaborative and diverse team 
  • Supportive Management 
  • Free onsite parking 
  • Future career opportunities 
  • Job security 
  • Australia’s largest and most respected cement manufacturer 

About us:

An icon of the Australian cement industry, Cement Australia is the nation’s leading supplier of cementitious products and services. Whilst cement is in the name, the business portfolio is diverse, comprising a series of heavy industrial manufacturing operations, coal and limestone mines, bulk distribution transport fleet, rail and shipping interactions and hazardous waste treatment and alternative fuel production (Geocycle).

As an organisation, we offer our employees work-life balance, a close-knit and collaborative team whilst providing you with the tools and opportunity to make your mark. Our vision is to create a safe, healthy, productive and sustainable business and we are looking for like-minded professionals who align with our company values.

Additional Information:

As part of the recruitment process you will be required to complete a pre-employment medical and a background check. Cement Australia is an Equal Opportunity employer and open to residents of Australia with valid working rights. 

Please apply directly as submissions from third party agencies will not be accepted at this time.

Build your dream career and lifestyle with Australia’s largest and most respected cement manufacturer and innovator.

Apply Now

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