Reservations Agent

4 weeks ago

Brisbane, Australia Marriott Full time

Job Number 24162920
Job Category Reservations
Location The Westin Brisbane, 111 Mary Street, Brisbane, Queensland, Australia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

COMPANY

Marriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With over 7,700 properties, you'll find us in your neighbourhood and in more than 130 countries across the globe. Learn about our 31 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.™

The more you travel, the more your well-being can get left behind. But there's a place that doesn't come with that compromise. At Westin Hotels & Resorts, our signature wellness programs empower you to eat, sleep, move, feel, work and play well, so you can be at your best while on the road. Discover a place where you're given a choice, not just to get up, but to rise.

WELCOME TO WESTIN

The Westin Brisbane is a luxury retreat, perfect for business and leisure travellers alike. With its city centre location, our hotel places guests near corporate offices and popular attractions, including the Botanic Gardens, Suncorp Stadium and the Treasury Casino. Recharge in luxury, family-friendly accommodation, featuring flat-screen TVs with Chromecast, mini-refrigerators, complimentary Wi-Fi and floor-to-ceiling windows with city views. Our spacious hotel suites and Club-level rooms offer access to our Westin Club amenities, including a complimentary breakfast and evening drinks. Relax after a busy day in Heavenly Spa by Westin, work out in our WestinWORKOUT fitness centre, or take a dip in our pool. Our popular dining options include the first swim-up pool bar in Brisbane, aviation-inspired bar, and restaurant with private dining.  Those planning a special event or meeting in Brisbane can make use of our stunning indoor and outdoor venues with bespoke services and expert planners.

Begin your journey with us as a Reservations Agent at the Westin/Four Points Brisbane. As a Reservation Agent you will be required to ensure the following:

  • Handling and processing reservations and inquiries 
  • Pre-arrival checks against booking information 
  • Follow up on No-Shows and late cancelations
  • Lead and work closely with other members of the Reservations team
  • Promoting the hotel F&B Venues and other services and amenities. 

Who you are and what you need:

  • Work experience within reservations team within 4/5 start hotel environment
  • Working knowledge of Opera
  • Must have passion & attitude with keen attention to detail and strong problem solving skills

This is your opportunity to take your career to the next level.  You must demonstrate a proven track record of knowledge and experience relevant to the position you are applying for, possess excellent verbal and written communication skills and have a high attention to detail with a very strong dash of personality plus

What are you waiting for? Rise to the challenge and apply now

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin your purpose, belong to an amazing global​team, and become the best version of you.

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