Client & Reservations Agent

7 months ago


Brisbane, Australia Jivaro Full time

**About the Role**:
We are currently on the search for a Client Reservations Agent for our client BackTrack Adventures, based in Brisbane, QLD. We’re looking for someone who can contribute to the day-to-day management and growth of Back Track Adventures’ tour portfolio through the friendly and efficient handling of client enquiries and bookings.

This is a customer service as well as sales role - if we meet or ideally exceed our client’s needs, and provide exceptional service and advice, the financial rewards will follow.

**Roles and Responsibilities**:

- Qualifying & recommending - determining a client’s needs, expectations and abilities and presenting options for their trip based on these.
- Planning & booking - based on client decisions and using a variety of reservations systems arrange, book & issue all aspects of the client’s trip - including but not limited to Back Track.
- Adventures journey, flights, accommodation, day or extended touring & travel insurance
- Update enquiry summary sheets
- Monitor trip manifests and Cross Check trip files, and update where necessary.
- Provide advice and offer our assistance with obtaining any required visas.
- Update clients where necessary on changes to bookings
- Work alongside the Tour Operations Coordinator to ensure clarity of information and client satisfaction.
- Assist with producing final travel documents, where necessary
- After sales service - bon voyage & welcome home messages and seeking feedback.
- Participate in approved and relevant familiarisation trips where required.
- Maintain accurate financial processes related to client’s bookings
- Participate in weekly team meetings
- Participate in regular product updates and training

**Skills and Knowledge**:

- Experience in booking & maintaining PNRs in Travelport (Galileo)
- Experience with Cross Check Travel
- High attention to detail
- Strong organisational skills with excellent time management
- Friendly and professional demeanour
- Desire to provide exceptional customer service
- Superior written and verbal communication skills


  • Reservations Agent

    4 weeks ago


    Brisbane, Queensland, Australia Marriott International Full time

    Reservations Agent Role at The Westin BrisbaneAs a Reservations Agent at The Westin Brisbane, you will be responsible for handling and processing reservations, pre-arrival checks, and promoting hotel services. This role offers the opportunity to take your career to the next level, demonstrating a proven track record of knowledge and experience relevant to...

  • Reservations Agent

    2 months ago


    Brisbane, Queensland, Australia Marriott International Full time

    {"title": "Reservations Agent", "description": "Unlock Your PotentialAt Marriott International, we're committed to delivering exceptional guest experiences. As a Reservations Agent, you'll play a vital role in ensuring our guests have a seamless and enjoyable stay.Key Responsibilities:Process and manage guest reservations and inquiriesConduct pre-arrival...


  • Brisbane, Australia Jivaro Full time

    **About the Role**: We are currently looking for a Client & Reservations Agent for our client BackTrack Adventures, based in Brisbane, QLD. We’re looking for someone who can create high customer satisfaction by providing premier service in finalising all reservation and air details to ensure our customers have an outstanding experience. You must be able...

  • Reservations Agent

    5 months ago


    Brisbane, Australia Royal on the Park Full time

    Royal on the Park is an independently owned and managed hotel, with 153 elegantly appointed rooms and suites, an award-winning restaurant & lounge bar and event facilities with the capacity to host up to 700 people. We are looking for an experienced Reservations Agent to join our Front Office Department for 30 hours a week over five days. **The...

  • Reservations Agent

    5 months ago


    Brisbane, Australia AccorHotel Full time

    **Company Description** Located in the heart of Brisbane city, Sofitel Brisbane Central is known for its sophisticated_ _luxury accommodation, world-class dining, and impeccable hospitality. The hotel’s 416 elegantly appointed guest rooms and suites offer refined French luxury, and with personalised service that comes from the heart, this is Brisbane’s...

  • Reservations Agent

    2 months ago


    Brisbane, Australia Marriott International, Inc Full time

    **Job Number** 24162920 **Job Category** Reservations **Location** The Westin Brisbane, 111 Mary Street, Brisbane, Queensland, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **COMPANY** The more you travel, the more your well-being can get left behind. But there's a place that doesn't...

  • Reservations Agent

    5 months ago


    Brisbane, Australia Westin Hotels & Resorts Full time

    **Job Description**: **Job Number** 23144325 **Job Category** Reservations **Location** The Westin Brisbane, 111 Mary Street, Brisbane, QUEENSLAND, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** **COMPANY** The more you travel, the more your well-being can get left behind....

  • Reservations Agent

    4 weeks ago


    Brisbane, Queensland, Australia Stamford Hotels and Resorts Full time

    About UsStamford Hotels and Resorts is a prestigious hospitality company that offers 5-star luxury experiences to its guests. Our flagship property, the Stamford Plaza Brisbane Hotel, is located on the banks of the river and offers stunning river views from its 252 guest rooms.About the RoleWe are seeking a highly motivated and customer-oriented Reservations...

  • En - Reservation Agent

    5 months ago


    Brisbane, Australia IBIS STYLES Full time

    Company Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Reservations Agent

    2 months ago


    Brisbane, Australia Stamford Hotels & Resorts Full time

    **Job No**: STAM2024290822 **Location**: Brisbane **About Us**: **About the Role**: We are currently seeking an enthusiastic and customer-oriented, entry level Reservations Agent to join our Reservations team on a Full-time basis. Reporting directly to the Reservations Manager, this position sees you promoting and selling the Stamford Plaza Brisbane Hotel...


  • Brisbane, Australia Hilton Full time

    Reservations and Groups Agent **Summary** This position is a key support for delivering heartfelt, exceptional experiences to the hotel's transient and group guests, whilst supporting the overall hotel's commercial strategy. This position's main areas of responsibility are: - Ensuring all transient reservations are managed effectively and efficiently in...


  • Brisbane, Australia Marriott International, Inc Full time

    **Job Number** 24105132 **Job Category** Reservations **Location** The Westin Brisbane, 111 Mary Street, Brisbane, Queensland, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **COMPANY** The more you travel, the more your well-being can get left behind. But there's a place that...

  • Reservations Agent

    1 month ago


    Brisbane, Australia Marriott Full time

    Job Number 24162920Job Category ReservationsLocation The Westin Brisbane, 111 Mary Street, Brisbane, Queensland, Australia VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementCOMPANY Marriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for...

  • Reservations Agent

    5 months ago


    Brisbane, Australia Pullman Brisbane Airport Full time

    Company Description The Brisbane Airport Hotels Group encompasses the Pullman, Novotel and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. We have a Rooftop Event Space, Executive Lounge, 532 guest rooms, 3 restaurants, and 17 meeting spaces. Located in the Brisbane Airport precinct, we are the first accommodation and event...


  • Brisbane, Australia Jivaro Full time

    **About the Role**: We are currently on the search for a Tour Reservations Agent for our client BackTrack Adventures, based in Brisbane, QLD. We’re looking for someone who can contribute to the day-to-day management and growth of Back Track Adventures’ tour portfolio through the friendly and efficient handling of client enquiries and bookings. This is a...

  • Reservations Agent

    5 months ago


    Brisbane, Australia Marriott International, Inc Full time

    **Job Number** 24022327 **Job Category** Reservations **Location** W Brisbane, 81 North Quay, Brisbane, Queensland, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is...


  • Brisbane, Australia Marriott International Full time

    COMPANY Marriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With over 7,700 properties, you'll find us in your neighbourhood and in more than 130 countries across the globe. Learn about our 31 hotel brands at /. Find Your World. The more you...

  • Reservations Agent

    3 months ago


    Brisbane, Australia Marriott International, Inc Full time

    **Job Number** 24151917 **Job Category** Reservations **Location** W Brisbane, 81 North Quay, Brisbane, Queensland, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **NATURAL TALENT** Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s...


  • Brisbane, Australia Hilton Full time

    **Summary** This position is a key support for delivering heartfelt, exceptional experiences to the hotel's transient and group guests, whilst supporting the overall hotel's commercial strategy. This position's main areas of responsibility are: - Ensuring all transient reservations are managed effectively and efficiently in line with Hilton brand...


  • Brisbane, Australia Hotel Grand Chancellor Brisbane Full time

    Hotel Grand Chancellor Brisbane is a 4.5 star hotel attracting both business and leisure travellers. The Hotel boasts an engaging blend of contemporary design, modern amenities and gracious hospitality dedicated to the perfect guest experience. - We are currently recruiting for a Full time Reservations Agent. To be successful in this role, you will be a...