Supervisor, Telehealth
6 days ago
Alfred Health
Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services.
- Fixed term appointment until July 2025
- Part time (48 hours per fortnight)
- Managers and Administrative Worker Grade 2 Level 1 (HS2)
- Alfred Health location
- Great staff benefits
The Department
The Alfred Health Emergency, Virtual Care and Outpatients Program is responsible for the delivery of clinical services across Alfred Health within Emergency (adult and paediatric), as well as several other clinical care support services.
The EVO Program is responsible for several additional services that support the delivery of clinical care. These include The Alfred Transit Lounge, GP Liaison Service, Health Information Service, Virtual Services (such as Telehealth support team and the Virtual Care Chest Pain Pilot), Specialist Clinics Support Unit and the Operations Support Unit.
The Outpatients Program is responsible for the overall delivery of a number of non-admitted or ambulatory services across the organisation, including Specialist Consulting Clinics, GP Liaison and Specialist Clinic referrals and enquiries. The largest component of these is the Specialist Consulting Clinics which provide scheduled medical, nursing and allied health services to non-admitted patients at all three campuses.
The Role
This position reports to the Referral-In Team Leader of the Referral-In & Enquiries Team. As part of the Telehealth and Patient Portal team for the Outpatients Program the Supervisor will effectively and efficiently perform a range of administrative, and call centre tasks to support and assist the day to day function of the Telehealth and Patient Portal team. The supervisor will ensure that an approachable, responsive and professional service is provided to patients, carers and health professionals. Responsibilities include supervision of administration staff within the team and direct service provision (including enrolling patients to the patient portal, troubleshooting patient portal and telehealth enquiries over the phone, monitoring and responding to emails and secure messaging services, developing and maintaining call centre systems and process and data entry).
Qualifications and Experience Required
Desirable
Demonstrated computer proficiency including MS Word, MS Outlook, MS Excel (foundational)
Highly Desirable
- Previous administration experience in a health setting
- Previous experience in supervising staff
- Previous experience in managing and troubleshooting consumer enquires
- Demonstrated ability to plan workflow, prioritise and delegate in order to meet deadlines
Desirable
- Understanding and experience supporting patient administration systems in a similar setting
- Understanding of confidentiality and privacy legislation
- Knowledge of Cerner Programs
- Understanding of medical terminology
For enquiries regarding this position, please contact Daruka Bul, Referral In Team Leader - d.bul@alfred.org.au
Applications close 11pm AEST, Friday 27th September 2024.
Alfred Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve. Applications from Aboriginal and Torres Strait Islanders are encouraged.
In accordance with the Health Minister's Covid-19 Mandatory Vaccination Order, all Alfred Health employees are required to be fully vaccinated (3 doses) for COVID-19 or hold an acceptable medical exemption. Furthermore, in accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption.
Website: www.alfredhealth.org.au
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