Concierge Supervisor

1 month ago

Sydney, Australia Marriott International Full time

Natural Talent

Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests. 

W Sydney is now casting for a Concierge Supervisor reporting to the Chief Concierge. 

If you are passionate and charismatic, have outstanding communication skills, zealous about creating a memorable and welcoming atmosphere for customers, strive to provide personalized and attentive service that exceeds guests expectations then this exciting role is for you.

JOB SUMMARY

Responsible for supporting all aspects of Concierge functions in the absence of the Chief Concierge in accordance with hotel standards. Maintains a concierge service and supervisory philosophy that serves as a guide to respective staff. Supervises the Wheels team, the main hotel driveway, car stacker, transportation services and courier / postal dispatching. Assists in driving the Whatever / Whenever culture for all guests. Supports management to ensure all departments are aware of all guests’ needs and information prior to arrival that will lead to a unique, memorable and personal stay. 

LIFE WITH THE WORKS

We believe in the power of people. They are both our foundation and our inspiration. As we look forward to the future, we are committed to investing in our talent through holistic well-being, personal growth and career opportunities. This isn’t work with a side of life. This is – Life. With the Works.

BENEFITS

Milestone Recognition

Sabbatical Leave

Leave Portability

Love Learning

Career Growth

Bonvoy Eligibility

Overall Wellbeing

Flexible Working

Birthday Leave

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; minimum 2 years management experience in Front Office, Guest Relations, PABX or related professional area.

OR

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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