Concierge Supervisor

1 month ago

Sydney, Australia The Star Entertainment Group Full time

For two decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. Our Forbes 5-star hotel, The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all.

As a Concierge, you'll lead and support the Concierge team to ensure every guest interaction is elevated to a level that sets us above the rest. Your team will be able to anticipate what our guests require, even before they do.

This is a fantastic opportunity where you will build memorable connections with both our guests and hotel teams.

A few of your responsibilities:

  • Oversee the day-to-day operation of the Concierge and Bell Desk departments, ensuring the promotion of position guest relations and a welcoming environment.
  • Assist guests with special requests, requirements; solve problems as well as assure guests’ comfort and satisfaction.
  • Recruit, develop and train the Concierge and Bell Desk team (including performance reviews)
  • Respond to guest feedback and implementing changes to prevent reoccurrence
  • Supervise and add value to the activities of all team members by providing leadership to ensure maximum productivity and guest satisfaction.
  • Curate memorable experiences at a 5-star level to ensure guests are provided the best recommendations throughout their journey.
  • Create a positive work environment that facilitates team member motivation, builds morale and teamwork.
  • Manage the bell team with scheduling, performance management and training & development procedures.

What are we looking for:

  • Extensive leadership experience in Hotel or Guest Services environment
  • Excellent knowledge of Sydney, tourist attractions, restaurants, theatres, sporting events, harbour cruises, fashion and retail
  • Outstanding presentation and communication skills 
  • The ability to speak a second language (highly regarded but not essential)
  • Adaptable with exceptional interpersonal skills
  • Passionate to deliver excellent guest experiences

About you:

As a seasoned expert in customer service and leadership, you understand the essence of delivering world-class service. With exceptional communication skills and a positive attitude, you’re poised to excel in this role.

Your role will be pivotal in shaping the success of our Hotels at The Star. Join us in making a difference.  

What can we offer you:

  • Complimentary meal on site every day including hot meals, sandwich bar and more
  • Uniform laundered and ready for you daily on property
  • Five weeks of paid Annual Leave for team members who meet the definition of shift worker
  • Discounted parking + other transport options
  • Up to 30% discounts across award winning restaurants and accommodation
  • Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services
  • Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
  • Endless career growth and opportunities to learn and develop your career

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Our culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process.  We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.

The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace. 

It's your time to SHINE

Click on the link below to make your next career move with The Star.

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