Conceirge Supervisor

Job Description:

Job Number

Job Category Rooms & Guest Services Operations

Location W Sydney, 31 Wheat Road, Sydney, New South Wales, Australia VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

Authentically You
Explore an exciting new career path at W Hotels where your authenticity is celebrated.

W Hotel's work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

W Sydney, opening in Darling Harbour in October 2023, is now casting for a Concierge Supervisor to be a leader for our Wheels Team.

Reporting to the Chief Concierge this integral role provides a high level of local expertise and presents an amazing opportunity to play a key role in the pre-opening efforts of the world's largest W Hotel, with 585 rooms, suites and studios.

If you are passionate about connecting guests to all that Sydney has to offer, charismatic, zealous about creating a memorable and welcoming atmosphere for customers, strive to provide personalized and attentive service that exceeds guests expectations then this exciting role is for you.

JOB SUMMARY

Responsible for supervising all areas of Concierge and Wheels team in the absence of the Chief Concierge, including understanding of the hotels loyalty program Bonvoy, VIP guests, groups in house, training and development of talent and knowing all special events taking place.

Coordinates Wheels talent on the driveway, valet parking, luggage services, transportation and rooming a guest.

Coordinates VIP Guests and works with the management team and hourly talent to successfully execute all Concierge and Wheels operations.

Strives to continually improve guest and talent satisfaction and maximize the guest satisfaction of the department. A full New South Wales Drivers Licence is required.

• Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, peoplefirst culture. We are committed to nondiscrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set.

Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.

We share our guests' passions, providing insider access to what's new and what's next. Moderation is not in our vocabulary and we know that lust for life demands more, not less.

W guests soak it in and live each day with a mantra:
Detox.
Retox.
Repeat.

If you're ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

---