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Customer Sales

1 month ago

Melbourne, Australia Intellihub Full time
Job Description

The Behind the Meter team drives our future strategy by delivering innovative renewable energy solutions like solar, batteries, and EV chargers, ensuring seamless, exceptional customer experiences.

As a Customer Sales & Support Specialist you will drive sales from warm leads to conversion while delivering exceptional service. Supporting customers through the entire journey—pre, during, and post-installation of solar and battery solutions—this role ensures seamless interactions and optimized service delivery.

  • Engage in sales opportunities to enhance customer experiences and drive sales.
  • Respond to inquiries and provide level 1 advice on solar, batteries, and EV chargers.
  • Coordinate with internal teams and partners to convert leads into sales.
  • Troubleshoot issues, guide device operation, and escalate complex cases.
  • Record customer interactions, installations, and payments in systems.

Qualifications

  • Basic technical knowledge of solar panels and home battery systems is an extra bonus but as a minimum, capability to learn and absorb technical information 
  • Exceptional communication and interpersonal skills, both written and verbal.
  • Ability to build rapport and provide exceptional service to customers.
  • Strong active listening skills and the ability to understand customer needs.
  • Problem-solving skills and the ability to find solutions to customer inquiries.
  • A passion for renewable energy and sustainability is a plus.
  • Basic technical knowledge of solar panels and home battery systems is an extra bonus but as a minimum, capability to learn and absorb technical information.
  • Prior experience in a fast-paced sales & customer service environment.
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook).
  • Super organised, ability to prioritise tasks, manage time effectively, and meet deadlines.


Additional Information

Sound exciting? Join a company with an incredible culture, endless growth opportunities, and flexible hybrid working. Apply now and help shape the future of energy