Operational Business Improvement Manager

5 months ago

Brisbane, Australia Queensland Rail Full time

You’ll connect Queensland. We’ll connect you to an amazing career.


Queensland Rail is built on true connection and everything we achieve is made possible by you. 


Queensland Rail Regional Operations is proud to provide rail services across the state of Queensland. Our Travel services provide critical connections to family, friends, holidays, work and medical care, connecting customers with communities. Our Tourism services offer experiences in some of Queensland’s most picturesque and unique locations, connecting customers with country.


About our team:


Our Regional Business Improvement team play a crucial role in analysing operational data (e.g., on time running statistics) to look for improvements and opportunities to support organisational change programs and initiatives aimed at delivering world class long distance and tourism rail products. 


As the Operational Business Improvement Manager, you will be responsible for directly leading one other to maintain oversight of the Strategic and Operational plans for Regional Operations to identify, develop, implement and monitor improvement initiatives.


To achieve this, you will work closely with the Senior Manager Regional Operations Integration as well as our Data and Analytics, Onboard Station and Customer Service, Travel, Train Control, Rollingstock and our Regional Operations Senior Leaderships teams. 


This is a temporary full-time position based in Brisbane CBD for 12-months. 


Why join our team? 


• Work life balance, including flexible work arrangements and WFH/Office (city based) arrangements 
• Opportunity to be a part of significant change and ongoing improvements for Regional Operations. This is your opportunity to influence, find efficiencies and drive the team forward in such a dynamic role (no day is ever the same) 
• Learn the detailed working of regional operations in a large rail organisation to develop transferrable skills for the future 
• Work for an industry leader within a supportive and engaged team environment
• Free rail travel to and from work
• Employee Assistance Program (EAP) providing employees with holistic and contemporary health and wellbeing programs 


About the role:


• Identify insights from operational planning (including day of operational activities) to inform and contribute to the broader regional program of works to drive transformational change 
• Lead the integration of information and technologies into the broader Regional Business to maximise operational resources
• Collaborate and build constructive relationships with key stakeholders to strategically influence decisions 
• Develop, direct and control the program of prioritised activities
• Manage the preparation of required Board and Executive papers, presentations, plans and other documentation 
• Some travelling and out of hours work will be required from time to time 


For full position responsibilities please read this


You will be a motivated self-stater with exceptional stakeholder engagement and change management skills who thrives in a fast-paced environment. In addition, you will have: 


• Previous leadership skills in a large and operational organisation, focused on building a customer focused, performance-based culture 
• Ability to foster strong relationships and communicate and influence effectively across a large organisation
• High level of operational project, change and risk management skills to oversee a complex scope of works 
• Strong written and oral communication skills with the ability to problem solve, negotiate and influence change
• Highly organised with the ability to manage multiple and competing priorities within a tight deadline driven and agile environment
• Previous operational experience or experience with continuous business improvement / experience with the roll out and implementation of visual project boards would be highly regarded 

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