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Night Auditor/Assistant Night Manager – Full time

3 months ago

Devonport, Australia Novotel Full time

Company Description

Overlooking the Mersey River, the Novotel Devonport boasts an unrivalled waterfront location, unique design, outstanding service and an exciting F&B concept.

As a Night Auditor/Assistant Night Manager, reporting to the Front Office Manager, you will support the hotel's night operations whilst creating a warm welcome experience for our guests overnight. No two days are the same when you perform end-of-day auditing and reporting.

This is a great opportunity for someone looking to take the next step in their career. It provides you with the chance to build upon your current skillset.  This is a dual role, you will be engaged as a Night Auditor, and required to step into the Assistant Night Manager when the Night Manager is not on site (approximately 2 days per week). 

Job Description

  • Hold responsibility and accountability for the efficient operation of the hotel while the Night Manager is not on duty
  • Complete end-of-day auditing, reporting, and balancing for all departments and hotel functions
  • Be proactive and resourceful when attending to guest requests
  • Take initiative to ensure that interactions with our customers are positive and productive
  •  Actively resolve complaints and challenges presented by our guests
  • Provide guidance, support training, and leadership to team members
  • Assist with and cover valet parking as required
  • Assist in all areas of the hotel during peak times to eliminate potential issues
  • Responsibility for the health and safety of all patrons, guests, and staff members

Qualifications

  • Previous experience in the hotel industry is a must
  • A night owl, who enjoys working alone, with the ability to work across a 7-day roster, including evenings, weekends and public holidays, shift hours generally from 11pm – 7am
  • A current Responsible Service of Alcohol (RSA) Certificate and First Aid
  • Full Tasmanian Manual Drivers Licence
  • Ability to ‘surprise’ our guests with your bright and bubbly customer service style which sets you apart from the rest
  • Exceptional customer service & communication skills
  • Excellent time management skills and the ability to work autonomously
  • An energetic, team focused, and CAN DO attitude.
  • Willingness to take ownership and have the initiative to carry out different tasks as required
  • A good understanding of finance and accounting practices
  • Knowledge of Opera PMS is a bonus

Additional Information

In return, we will offer you:

  • A fun work environment where your job is simply to make people happy
  • A genuine sense of community… our team is one big family
  • Develop invaluable skills that you can use in all walks of life – customer service, communication, time management, problem solving and resilience
  • If hospitality is your thing, the career opportunities are endless as part of Australia’s largest hospitality employer, Accor
  • Be part of a company that cares for our community and our environment with industry-leading initiatives that make you proud to come to work every day

Do you want to apply?

We are eager to fill this role – so if this sounds like the right fit for you, don’t delay. We want to hear from you today

Please send us your resume with a brief cover letter letting us know why you are the best person for the role and what guest experience means to you.

Please note, that you will require full working rights in Australia to be eligible for this position.