Night Auditor

**Company Description**
Overlooking the Mersey River, the Novotel Devonport boasts an unrivalled waterfront location, unique design, outstanding service and an exciting F&B concept.

We are looking for a full-time Night Auditor who will assist with the night operations of the hotel and be responsible for creating a warm and personalised welcome experience for our guests overnight. You will perform the end-of-day auditing, reporting and balancing for all departments and hotel functions
- Welcoming our late arrival guests and farewelling our early departures.
- Ensure the smooth and efficient running of the Hotel’s overnight operation, maintaining guest satisfaction and the safety and security of the property.
- Taking initiative to ensure that interactions with our customers are positive and productive.
- Actively resolving complaints and challenges presented by customers.
- Undertake the daily reconciliation of the Hotel’s trading, including the checking and preparation of reports, completing audits and collating the necessary paperwork for departures.
- Preparing and distributing relevant reports to relevant departments.
- Managing and confirming reservation details and accounts for in-house guests details ensuring all details are recorded accurately.
- Providing efficient service for guest registration and departure by checking in and out guests as required.
- Serve overnight room service, including the preparation of dishes.
- Maximising guest satisfaction as well as the safety and security of the property.
- Attending to guests requests efficiently and effectively in order to ensure total customer satisfaction.

**Qualifications**
- A night owl, who enjoys working alone, with the ability to work across a 7-day roster, including evenings, weekends and public holidays, shift hours generally from 11pm - 7am
- Exceptional customer service & communication skills
- Excellent time management skills and the ability to work autonomously
- A hands-on team player with a can-do attitude
- Initiates contact and establishes rapport easily
- Willingness to take ownership and have initiative to carry out different tasks as required
- A good understanding of finance and accounting practices
- The ability to coordinate multiple tasks whilst maintaining attention to detail
- Your Responsible Service of Alcohol (RSA) Certificate.
- Knowledge of Opera PMS is a bonus

**Additional Information** In return, we will offer you**:

- A fun work environment where your job is simply to make people happy
- A genuine sense of communityour team is one big family
- Develop invaluable skills that you can use in all walks of life - customer service, communication, time management, problem solving and resilience
- If hospitality is your thing, the career opportunities are endless as part of Australia’s largest hospitality employer, Accor
- Be part of a company that cares for our community and our environment with industry-leading initiatives that make you proud to come to work every day

**Do you want to apply?**

We are eager to fill this role - so if this sounds like the right fit for you, don’t delay we want to hear from you today

Please send us your resume with a brief cover letter telling us why you are the best person for the role and tell us what guest experience means to you.

**Everyone has a story and we want to learn yours. We invite you to APPLY NOW.**
- Please note, that you will require full working rights in Australia to be eligible for this position._

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