Customer Contact Centre Consultants

4 weeks ago

Orange, Australia Regional Express Holdings Limited Full time

Rex is Australia’s largest independent regional and domestic airline operating a fleet of 61 Saab and 7 Boeing -NG aircraft to 58 destinations throughout all states in Australia. In addition to the airline Rex, the Rex Group comprises wholly owned subsidiaries Pel-Air Aviation (air freight, aeromedical and charter operator) and the two pilot academies, Australian Airline Pilot Academy in Wagga Wagga and Ballarat.

REX is currently seeking suitably qualified and motivated individuals with the ability to provide the highest level of customer service to our passengers as Contact Centre Consultants located in Orange, NSW.

Expressions sought for;
Multiple positions varying between 20-38 hours per week.

Duties and Responsibilities:

Handle all incoming calls politely, efficiently and professionally Inbound reservation sales Reservation and Ticketing functions Answer general customer enquiries Support travel agents and Rex airport locations Support Internet Customers Assist Administration support duties -CA cases, call stats data entry, assistance in BSP refunds. Assist with Queensland Support in live-check-in and freight.

Essential Selection Criteria:

Prior experience in customer service, preferably within a call centre environment Excellent communication skills Professional phone manner Good computer skills A positive, enthusiastic attitude and the willingness to work as a part of a team Must be able to work shift and a rotating roster to accommodate the call centre operating hours

Conditions:

Successful applicants will be given full training and paid as per the Regional Express Airline Services Collective Agreement -, Level 2A.

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