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Customer Support Officer

4 months ago


Minto, Australia Redox Full time

Redox is a leading raw material and ingredients distributor with 11 regional offices throughout Australia, New Zealand, Malaysia, and United States of America. Established in 1965 with more than 370 staff and sales more than one billion dollars last financial year. Redox brings the best products from around the world to clients in over 140 unique industries.

About the role:

  • Processing customer orders via Redox’s in-house system
  • Provide phone/email support for customer service enquiries
  • Confidently liaise internally and externally with our transport, warehouse and sales team to ensure our customer deliveries are completed in a timely manner

About you:

You are forward thinking, possess excellent time management, problem solving and organisation skills, with high attention to detail. You demonstrate excellent communication skills – verbal and written with a polite and professional phone manner.

Essentials:

  • Ability to work to meet deadlines.
  • Ability to work both within a team environment and independently.
  • Reliability and punctuality, be a forward thinker.
  • Have a good working knowledge of Microsoft Applications

Training on our customised in-house system will be given however experience in a similar customer service role and administrative skills would be looked upon favourably.

Rewards & Benefits

  • Salary package inclusive 17.5% leave loading + Company performance Bonus
  • Annual Salary review
  • 1 day WFH (after probation)
  • Lunch provided daily onsite
  • Friday afternoon social
  • 10mins from M5 motorway
  • Secure onsite parking
  • Joining a friendly and supportive team at a time of great opportunity and growth

How to APPLY

Apply online through our website www.redox.com/careers

Redox is an equal opportunity employer which enjoys the benefit of a diverse team.

All your information will be kept confidential according to EEO guidelines, and applicable privacy legislation. Further information on our website.

NO AGENCIES