IT Helpdesk Support Officer | South

2 weeks ago

Minto, Australia Redox Full time

About us

Redox is a ASX listed, leading raw material and ingredients distributor with 16 regional offices throughout Australia, New Zealand, Asia and North America. We bring the best products from around the world to clients in over 170 unique industries. Established in 1965 with more than 400 staff and sales over $1 billion dollars last financial year, Redox is an Australian success story that strives to maintain the energy of a start-up.  We value and promote innovation, with swift implementation of sound ideas and modern solutions. Join the team and make a difference today

The Position

As an IT Support Officer on the Helpdesk you will be working with an expert team of IT systems engineers and developers at our head office in Minto. Serving our internal customers, you will provide support on a variety of IT hardware and software systems including desktops, laptops, printers, telephony, network & security devices, and a wide range software platforms. Within our Windows Active Directory environment you will be exposed to the latest technologies from Microsoft and other leading IT vendors. As your skill and confidence grow you will take responsibility for projects involving hardware and software upgrades/rollouts locally and across remote sites.

Daily tasks include;

  • Answer incoming calls and monitor support queues for the IT helpdesk
  • Triage support requests, troubleshoot and provide first / second level support
  • Escalate faults to third level Systems Engineers and external support contractors
  • Log, update and close tickets in IT helpdesk system (Zendesk)
  • Perform user adds/moves/changes in multiple IT systems
  • Installation, maintenance and monitoring of operating systems and software
  • Assist with IT procurement and maintenance of internal asset system and licence records
  • Writing technical documentation and How-To Guides.

This position allows for a mix of on-site and remote (from home) work. We’re located in Minto, South-Western Sydney. If that’s you too, then this is a great opportunity forgo the exhausting commute to the CBD and enjoy a better work/life balance.

About you

  • Australian/NZ Citizen or Permanent Resident
  • Exceptional communication, interpersonal and customer service skills.
  • Minimum of 1 year work experience in an IT Helpdesk role
  • Tertiary qualification/s in IT (University, TAFE or Microsoft/Cisco certification)
  • Solid working knowledge of the latest Microsoft technologies and platforms
  • Ability to work independently and cohesively as part of a team
  • High attention to detail and strong problem solving skills

The successful candidate will have skills and experience in:

  • Windows Server 2012 and above
  • Windows 10 and above
  • Active Directory 
  • Office 365
  • Remote Desktop technologies    
  • Network and TCP/IP
  • Mobile Devices (Apple & Android) 
  • Printer Hardware 
  • Adobe Acrobat

Some exposure to the following technologies an advantage

  • Cisco routers / switches
  • Hyper-V
  • IP Telephony (PABX, IPFX, IP Phones) 
  • Windows Desktop Deployment (MDT)
  • Microsoft Azure and 365

Rewards & Benefits

  • Salary package inclusive 17.5% leave loading
  • Company-performance-based bonus paid bi-annually
  • Annual Salary review
  • Lunch provided daily onsite
  • Paid Volunteer Day
  • Friday afternoon socials
  • 10mins from M5 motorway
  • Secure onsite parking 

How to APPLY

Apply online through our website www.redox.com/careers

Redox is an equal opportunity employer which enjoys the benefit of a diverse team.

All your information will be kept confidential according to EEO guidelines, and applicable privacy legislation. Further information on our website.

NO AGENCIES

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