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Customer Service Officer

1 month ago

Minto, Australia CSR Full time

Customer Service Officer - Minto

CSR Limited is a leading Australian Manufacturing business with a rich history and an exciting future. Recognised for our innovative and sustainable manufacturing approach, our high performing products are used in homes and businesses throughout Australia and New Zealand.

**About the opportunity**:
Our Customer Service Officer role focuses on providing comprehensive internal sales and high-level customer service support to internal and external customers for the Construction Systems AFS business across various sites & locations.
We are seeking Customer Service professionals that thrive in a busy environment whilst having the capability to succeed within a dynamic role and work well under pressure with our friendly & collaborative team of professionals.
This position will be full time, Monday - Friday, 9am - 5pm based full time in our Minto office.

**Some of your duties and responsibilities will include**:

- Answer and respond to volume inbound phone calls regarding resolving customer issues, delivery times, quotes, general/first level technical product information, samples, and other general enquiries.
- Process quotes, orders into SAP & also processing of payments ensuring details are correct and accurate.
- Interaction with external customers and contractors including builders, installers & architects.
- Support to the Sales team
- Stock and transport management
- Process returns and investigate credits and action as appropriate.
- Provide regular updates to the Customer Service Manager on stock availability, stock quality and service issues.
- Seek to respond and resolve customer complaints and issues in an appropriate and timely manner.

What will make you an excellent fit?
- Previous experience within a Customer Service position/similar role
- Strong ability & experience working in a busy role/environment
- Strong ability to problem solve & diagnose issues (with customers)
- Process orientated and is driven to deliver exceptional customer service
- Strong numeracy, analytical skills, and attention to detail
- Excellent communication skills, with the ability to present both internally and to external customers
- Proficient IT skills
- SAP experience - not essential
- Strong organisational skills with the ability to meet tight deadlines
- Excellent time management (multi-tasking skills, prioritising).

What's in it for you?
- Attractive salary, 12% Super + Annual Leave Loading + Onsite Parking
- Ongoing training and support, plus the benefit of being part of a committed team
- Rewarding career with on-the-job development opportunities
- A highly supportive and diverse work environment.

**Culture**:
At CSR, we are committed to creating a supportive and engaging environment that recognises and rewards its people, enabling them to grow their career and truly thrive.
We are a diverse and inclusive organisation where differences are valued. We welcome people of all backgrounds, experiences and abilities.

CSR has a strong commitment to health and safety, with a pre-employment medical policy requiring successful completion prior to an offer being made.