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Customer Service Representative

3 months ago

Brisbane, Australia Auto Parts Group Full time
  • Supportive Team Environment
  • Rewarding Monthly Bonus Structure
  • Monday - Friday family friendly hours

About Auto Parts Group (APG):APG aspires to be Australia’s leading independent supplier of genuine and aftermarket replacement parts, for the automotive repair industry.  You’ll be joining an organisation that prioritises its customers and focuses on operational excellence with a supportive and engaging team environment. 

About the role:
The primary role of our Customer Service Representative is to:

  • Provide a high-level service to our customers, efficiently managing their parts enquiries, requests, and quotes, through to customer delivery
  • Manage an efficient phone service, answer all calls, and provide a professional and effective customer experience
  • Identify and interpret parts through the APG enterprise applications.
  • Respond to customer escalations, order allocation, part profile & inventory records
  • Maintain departmental KPI’s and focus on continuous improvement.

About you, skills and experience:
We are looking for someone who is passionate about the automotive industry, has the right attitude, ability to be adaptable, communicate efficiently, and work well within a team. 

We are looking for a Customer Service Representative who is:

  • Passionate about customers
  • A service expert with sales experience and a demonstrated ability to build and maintain customer relationships
  • Able to work in a team environment and contribute to the team’s success as well as also work independently
  • Highly motivated driven and self-starter
  • Punctual and reliable with a proactive work ethic
  • A natural problem solver who is solutions focused with sound computer skills
  • Driven by customer satisfaction, which is at the centre of every decision you make
  • A confident communicator looking for an awesome opportunity in a growing company.

Benefits:
APG Me Day: This is a paid, planned day for our team to use for whatever they want.  
Paid Parental Leave: We have newly introduced paid parental leave for all permanent employees. 
Training: Full training and ongoing support will be provided with all necessary business resources, tools and technology.
Business perks: You will have access to exclusive discounts and vouchers with the leading retailers, including Woolworths, JB HIFI, Caltex and Hoyts Cinemas.
Events: Regular team catch ups including monthly get-togethers and local awards and Annual Awards.
Wellbeing: Employee Assistance Program (EAP) that provides access to free, confidential counselling (which includes financial and legal counselling) for you and your immediate family. 
Diversity: We have a diverse group of talented people in our business from all ages, nationalities, abilities and cultures.
Security:We have been in business for 30 years and continue to get stronger year after year. 

Our Team Without a doubt, our most significant investment is in our team. We recognise that we can only achieve our business goals by attracting and developing the most talented people and giving them the right development and the means and motivation to realise their full potential.

Interested…
Please click on the "Apply" button and submit your resume.