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Guest Experience Expert

2 months ago

Perth, Australia Marriott Full time

Additional Information Full-Time
Job Number 24165150
Job Category Rooms & Guest Services Operations
Location Aloft Perth, 27 Rowe Avenue, Perth, Western Australia, Australia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Aloft provides a space where style is necessary, social scenes are vibrant, and where the only direction is forward. Join us as Guest Experience Expert and thrive with our open thinking and open expression. 

We love our Talent to have vibrant style they’re not afraid to show. That’s what makes working at Aloft different, by design.

Position Summary: 

  • Assist guests arriving and departing the hotel through the check in and departure process
  • Handle general enquiries, providing service excellence to our experienced travelers
  • Ensure your team is focused on building long-term, value-based customer relationships so our passion helps guests follow theirs
  • Support your passionate front office team in general operational tasks
  • Take guest reservations and perform cash handling & credit card responsibilities
  • Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations

About You:

  • Experience with OPERA property management system or similar
  • Relevant experience in a similar role
  • Working rights in Australia
  • Enthusiastic to escalate your career
  • Self-motivated, driven and energized in a fast-paced environment
  • Armed with smart solutions and a can-do attitude

Our Benefits: 

  • Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends 
  • Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month 
  • Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group 
  • Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program 
  • Opportunity to receive Employee Referral Incentives and get paid for working with your friend 
  • Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Aloft, we aren’t your typical hotel—but we aren’t too cool for school either. We’re here to be our guests’ launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they’re in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We’re looking for confident self-expressers who aren’t afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.