Guest Service Expert

4 months ago

Perth, Australia Marriott International, Inc Full time

**Additional Information** Full-Time
**Job Number** 24152214
**Job Category** Rooms & Guest Services Operations
**Location** The Westin Perth, 480 Hay Street, Perth, Western Australia, Australia VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management

The Westin Perth is looking for our next Guest service Expert with main duties as **Service Express Agent** (SXP Agent) who is the heart of the hotel by being the connection between guests and all of the hotel departments.

**Our Company**

**Our Brand**

The more you travel, the more your well-being can get left behind. But there’s a place that doesn’t come with that compromise. Join the team at The Westin Perth, enhance your senses and find your balance with our signature wellness programs. With a focus on Eat, Sleep and Move Well, we have designed guest experiences that enhance wellness on the road. Discover a place where you’re given a choice, not just to get up, but to rise.

**Rise with Westin Perth**

The Westin Perth is a luxury retreat, perfect for business and leisure travelers alike. A rejuvenating haven with luxury accommodation, 5-star amenities and a dynamic City Centre location.

**As an SXP Agent your duties will include**:

- Assisting with all guest enquiries and directing internal and external phone calls.
- May process food & beverage orders, answer questions on menu selection and record transactions in point-of-sale system.
- Create guest moments and follow up with guest to ensure their request has been resolved to their satisfaction.
- Maintaining guest accounts.
- Taking reservations when required.
- The check in and check out of hotel guests if required.
- Ensuring that all guests feel welcome and comfortable whenever they have contact with the Front Office Department.
- Creating a welcoming impression as an ambassador for the hotel at all times will be of utmost importance.

**Skills & Experience**:
Your skills and experience will include:

- Competent with Word, Excel, PowerPoint and software packages
- Competent with OPERA Software or similar
- Passion for delivering energetic customer service
- Positive attitude and an electric personality
- Articulate and confident in English language
- To have ability to smile on the phone
- Passionate about a career in hospitality management

**What you will enjoy**

Marriott's “Life. With the Works”, offers a portfolio of benefits so you can experience greater freedom to redefine a work-life balance that meets your needs. With more leave, more benefits, and more perks. Including:

- Parental leave, Birthday leave, Long service leave portability across all 30 Marriott Brands
- Travel & stay benefits including eligibility into our Bonvoy loyalty program
- Incentive, recognition, and wellbeing programs
- Excellent career growth and learning opportunities
- Access to Employee Assistance Programs
- Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws._

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